Administrative Assistant

Posted on: 2012-04-25

ELLEN LUCE

                                                                                                                                                                                                            Phone: (248) 561-6112

                                                                                                                                                                                             Email:  [email protected]

SUMMARY OF QUALIFICATIONS

Provide critical and daily support to the CEO.  Assess the urgency and importance of situations and take the appropriate action to determine the necessary level of CEO and/or other executive involvement.  Compose correspondence on both routine and complex matters for the CEO.  Schedule and organize complex activities such as meetings, travel requirements, and department activities for all members of the senior management team and staff on an as required basis.  Assure that expense reports are accurately and efficiently completed for the CEO. Manage the calendar, calls, mail and meetings for the CEO.  Establish appointment priorities and schedule appointments as necessary and appropriate.  Coordinate travel/meeting requirements.  Handle regular support duties uired.   Assume other duties as assigned by the CEO.

COMPUTER SKILLS

PROFESSIONAL EXPERIENCE

WESTSIDE FORESTRY SERVICE INC, Novi, Michigan                                                                                                          October 2011 – Present

Administrative Assistant

Assist Manager with accounts payable and accounts receivable.  Process proposals after approval from Arborists to send via email, fax or mail to customers by providing estimates. Answer customer’s inquiries regarding their services.  Input Technician’s log in sheets making sure their time and completed dates are entered correctly in the computer.  Process work orders so that the Arborist and Technicians can go out to property and begin working on tree removals, sprays, trimming, etc. Filing, process and settle credit card payments.  Work on other duties assigned by Dept. Manager.

YARMAK & ASSOCIATES, CPA, Hartland, Michigan                                                                                                              September 2009 – June 2010

Administrative Assistant

Process tax returns after Accountant reviews and signs off. Receives all incoming calls and answers or directs inquiries from customers. Process and mails invoices to customers. Reconcile and deposits checks and cash for Accountant. Orders supplies and other duties assigned by Accountant.

Automatic Controls Company, Wixom, Michigan                                                                                                       March 2009 – September 2009

Sales Assistant

Receives all incoming calls and answers or directs inquiries from customers and vendors. Assists inside sales person with customer requests on quotes, shipping and delivery status. Enters all customer orders; assists with purchasing; prepares shipping documents and invoices customer. Receives and records customer payments; prepares bank deposit. Performs all shipping and receiving functions. Reviews status of past due accounts and follows up on collections.

AirTech Controls Company, Wixom, Michigan                                                                                                            September 2004 – March 2009

Administrative Assistant

Responsible for all incoming calls to the building. Completed invoices on a daily basis. Assisted Controller with accounts payable/receivables. Assisted staff with non-technical computer related issues. Responsible for POS reports and month end reports. Prepared and maintained confidential files and information pertaining to budget and overall sales. Prepared letters, reports and related department materials. Handled outgoing and incoming mail. Responsible for settling credit card receipts and maintaining credit card worksheet for the Controller. Other duties as assigned.

JEFFERSON PILOT INSURANCE COMPANY, Novi, Michigan                                                                                               March 1998 – November 2001

Input quotes on Quoting Engine by line of coverage (i.e., Life, STD, LTD, dental, Vol. Life, Vol. STD, Vol. LTD & Vol. Dental). Rated and proposed each line of coverage, faxed or mailed proposals to brokers. Provided assistance to brokers regarding the proposals, and contracts. Provided assistance to brokers and policyholders concerning claims, billing and renewals. Provided brokers with 5500’s/Schedule A’s.  Processed sold case/activity reports to Sales Rep. Responsible for processing sold cases in quoting engine and sending documents to the Home office. Communicated with Underwriters, Quoters and Contract Analyst with regards to rates, contracts and plan designs. Processed Admin Kits/Vol. Kits. Conducted presentations about Jefferson Pilot and its products on PowerPoint for preparation at enrollment meetings. Prepared expense reports.

UNISYS CORPORATION, Las Vegas, Nevada                                                                                                                      October 1996- November1997

Technical Project Administrator for the Network Desktop Consulting Practice

Managed all company personnel files, tracking project time reporting and adjusting records as required. Supervised office administration, managing various situations that occur relating to facility maintenance, status reporting, problem resolution, client files and administration direction. Generated account statements for the Clark County Schools, ensuring complete accuracy for each transaction. Provided help desk and telephone support to clients and internal staff, identifying computer problems and explaining operational remedies. Scheduled meetings between clients and management, ensuring that times and agendas were favorable to all participants. Arranged all travel plans for computer consultants, contacting vendors according to necessity.

HOME SAVINGS OF AMERICA, Irwindale, California                                                                                                                  March 1988- October 1996

Executive Administrative Assistant of Data Center Services

Provided administrative support to Data Center Managers. Processed various personnel transactions, explained human resources policies and procedures and audited vacation and salary plans for employees. Developed spreadsheets and salary budgets, administering reimbursements and accounts payable vouchers. Coordinated travel arrangements, company meetings, conference rooms, and departmental activities, ensuring plans encompassed all requirements and expectations. Established organizational charts for the department, maintaining an accurate placement of all staff members. Participate in the Data Center Transformation Project, working with management and center director to facilitate smooth transition. Assist with the Disaster Recovery Planning for 1995, supporting various functions as required. Assist with data backup and security functions, ensuring that data was not lost or compromised.  Maintained personnel files and performed various personnel associated transactions, assisting 40 staff members and the departmental manager with human resources requirements. Provided monthly statistical reports to management, tracking departmental system performance. Conducted research and produced written inquiry responses, managing an average of 28 complaint letters monthly. Prepared organizational charts and presentations using Powerpoint for the department, maintaining accuracy and utilizing graphics to facilitate appeal.