Sr. Account MAnager

Posted on: 2012-04-12

Christiana Gilbert

156 Straight Street, Paterson, NJ 07501 Tel: 201-303-9786, c[email protected]

SUMMARY

I have several years of experience in leadership, training and customer service. I have served as liaisons between management and outside stakeholders I am adept at planning and multi-tasking.  

EXPERIENCE

 Sales Associate, Neiman Marcus, Paramus, NJ                                                            2011-Present                                 

Provide advice to clients about purchases of clothing and other merchandise needs

Coordinate items from several departments within the store to save clients time

Confer with clients to asset their budget and professional status to analyze their current wardrobe

Senior Account Manager, Bank of America Bank, Newark, NJ                                            2006-2011                                               Directly managed delinquent credit accounts. 

 Remained in compliance with FDCPA regulations.

 Executed an array of repayment solutions to assist clients in curing their delinquent status. 

Assess individual situations and their complete financial data. 

Research and resolve complaints and disputes of clients. 

Implement procedures or practices to ensure efficient unit operations. 

Assisted in meeting both daily and monthly sales goals.

Marketing a variety of financial products available to clients

Assisted with training of new employees

Customer Service Supervisor, N.C.M.E, Secaucus, NJ2005-2006

Recruited and scheduled  physicians for CME programs

Answered phone calls, data entry, prepare and review status reports for program attendees

Responsible for the management of different databases and programs

Mentor and Coach the new employees 

Conduct and perform fact-finding investigations

Teller, Columbia Bank, Fairlawn, NJ2002-2004

Responsible for opening/ closing Bank

Responsible for cash n drawer and in vault

Handle all types of deposits & withdrawal transactions

Cash checks and transfer funds to various accounts

Responsible for customer satisfaction

Production Assistant, ABC Studios, NYC, NY2004-2005

     Made sure all accommodations were made in a timely manner for show host as well as celebrity guest making appearances on the show.

     Ran errands needed for the show’s entertainment attorney.

Assisted in the scheduling for the upcoming shows

 Organized seating for the audience members

EDUCATION

Fairleigh Dickinson University, Teaneck, NJ- National Honors Member- Summa Cum Laude

Bachelor Degree to be achieved in Business Public Administration 05/2012

SKILLS

Microsoft Office Applications, Toast Masters, Data Enter, Telephone and Administrative Skills

REFERNCES AVAILABLE UPON REQUEST