Administrative Asst
Posted on: 2012-02-16
PATRICIA WILSON
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P.O. BOX 1054
ORANGE,NJ07051
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973-866-7921/973-444-9537
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SKILLS
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Able to build strong customer relationships, exceptional customer service skills, presentation, awareness and understanding of product. MS Word XP, Excel XP, PowerPoint XP, Access XP, Raiser’s Edge 6 & 7, Adobe Acrobat, Lotus Notes
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EMPLOYMENT\\r\\n
Administrative Assistant March 2001- Present\\r\\n
Office Team, Parsippany, NJ\\r\\n
Temporary assignments at the following : Autistic School, Appliance Company, NBA, Law Firm, Wells Fargo
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●Completed research for special projects. ●Performed general clerical duties -photocopy, faxed, mailing, and filed. ●Maintain hard copy and electronic filing system. ●Sign for and distributed UPS/Fed Ex packages and incoming USPS mail.
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Administrative Assistant Nov 2007- Dec 2008\\r\\n
Maxium Agency (Blue Cross & Blue Shield) Jersey City, NJ\\r\\n
●Provide support for the management. ●Created spreadsheets ●Answered phones and transferred to the staff members. ●Completed research for claims to be processed.
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SECRETARY Oct 2001- July 2007\\r\\n
Seton Hall University , South Orange, NJ\\r\\n
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●Provide support for the management , including oversee work- study students,
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●File management, scheduling/arranging meetings, and ordering office supplies ●Organize calendar management, meeting planning. ● Handle high degree of personal and confidential information. Assist direct mail programs, student and volunteer phonations, and personal solicitations for over 70,000 alumni, friends and parents of the University.
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SALES & CUSTOMER SERVICE REPRESENTATIVE Aug 2000- July 2001\\r\\n
Kenneth Cole Inc., Secaucus, NJ\\r\\n
●Assist customers in the selection of products, pricing, availability and alternate product selection. ●Place orders and resolve pricing situations ● Refer customers to other internal/external resources when the need arises. ● Work effectively with others in a team based environment to accomplish company goals .
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Customer Service Representative Aug 1998 – Dec 1998\\r\\n
Tiffany & Company Inc., Parsippany, NJ\\r\\n
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●Handled large volume of customer orders for products purchased assisted customers with complaints and bill adjustments ●Analyzed and researched internal/external customer issues.
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Customer Service Representative July 1991 – July 1998
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Trust Company of New Jersey, Jersey City, NJ
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●Promoted good customer relations. ●Act with confidence by answering or finding the answers to customer issues. ●Maintain a personal balancing record, correct outages and to enlist help as needed for more difficult errors. .
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VOLUNTEER
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Girl Scouts: Site Leader for YWCA-Girl ScoutsOrange,NJ & Leader for Ventures Troop:Paramus,NJ
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First in Orange: Vice President/Youth Advisor.
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NYC Road Runners Club- (Host for the NYC Marathon) - Marshall, First Aid & Family Reunion Assistant.
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ORGANIZATION
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First inOrangeBoard Member
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RenaissanceMiddle SchoolPTA Member.
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EDUCATION\\r\\n
Seton Hall University, South Orange, NJ
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Communications
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Essex County College, Newark, NJ.
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MS Word & Excel Courses
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Hudson County Community College, Jersey City, NJ.
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Data Processing
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REFERENCES ARE AVAILABLE UPON REQUEST.