Property Manager

Posted on: 2012-02-13

VIRGINIA PAIVA

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4258 Dalehurst Lane, Tracy, CA  95377

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OBJECTIVE:   Sales, Management, Customer Support, Call Center

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SUMMARY OF QUALIFICATIONS:

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• Over 20 years of Customer Service/Sales experience within a variety of industries including Auto Insurance & Claims, Family Portraits,  Real Estate, Printing and Publishing.
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• Expertise includes managing operations, developing staff, leading cross-functional teams, sales, administration, payroll, accounts receivable/payable, dispatching, data entry, fund raising, presell, promotional events, recruiting and credit & collections.
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EXPERIENCE:

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COMCAST (CALL CENTER)                                                              06/2010 – 03/2011

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Livermore, CA

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COMM OPS 2 – PRECALLER/CUSTOMER SERVICE

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• Provides ongoing technical support (outbound/inbound calls), coordinates appointments, identifies customers’ problems and trouble shoots, documentation of notes, ordering and coordinating equipment shipments, equipment quotes, dispatch, billing, sales support.
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• Automatic Telephone Dialer experience.
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INDEPENDENT CONTRACTOR                                                         09/2007 – Present

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Tracy, CA

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PROPERTY MANAGER

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• Marketing properties, recruiting tenants, promotional events, photography
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• Collecting rent, pulling credit reports on applicants, and payment application
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• Assessing issues and scheduling maintenance work
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• Management, Office Coordination, and Promotional Events
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 AAA CALIFORNIA STATE AUTOMOBILE ASSOCIATION   10/2001 – 8/2008

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(CALL CENTER) Livermore, CA

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UNDERWRITER/CUSTOMER SERVICE REPRESENTATIVE  

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• Qualified in auto and mechanical breakdown insurance, claims and procedures of AAA products and membership, data entry, insurance quotes, shipping & receiving, escalations
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• Developing and implementing motivational techniques and sales coaching mechanisms to improve performance and ensure quality customer experience
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• Generates sales of CSAA products and services, cross-sells, verification of information on policies with insured’s, outbound calling, dispatching, documentation of notes, multi-task.
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• Office Administration:  Credit & Collections,  Claims, Sales                                      
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PORTRAITS INTERNATIONAL                                                                           1/1996 – 10/2001

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Livermore, CA

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OFFICE MANAGER

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• Office management, Photographer, Sales, Portrait Package Quotations
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• Redesigning laboratory billing procedures resulting 35% reduction in errors
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• Reorganizing a tracking system that improved document retrieval
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