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Technical Support Specialist Resume







Skills and Abilities:


  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Proficient in Microsoft Excel, Access, PowerPoint, Word and Outlook.

  • Experienced with Windows, Windows, Windows ME, Windows XP, Windows Vista, Android, Palm, IOS, and Blackberry operating systems.

  • Worked with Oracle, Remedy, Peoplesoft and Taleo databases.



Achievements and Activities:


  • Verizon Wireless Leader of Excellence award for excellent overall employee performance.

  • Active volunteer with Big Brother Big Sister program of St. Petersburg, FL



Employment History:


Verizon Wireless (/-Present) Technical Support Specialist

Tampa, FL


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.

  • Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

  • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Train users in the proper use of hardware and software.

Kelly Services (/-/) Human Resource Specialist

Princeton, NJ


  • Used relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Analyzed employment-related data and prepare required reports.

  • Prepared management reports defining and evaluating problems and recommending solutions.

  • Analyzing information and evaluating results to choose the best solution and solve problems.

  • Developed and implemented recruiting strategies to meet current or anticipated staffing needs.

  • Prepared reports on logistics performance measures.

  • Maintained databases of logistics information.


Spherion Atlantic (/ – /) Executive Assistant

Newark, NJ


  • Compiled, coded, categorized, calculated, tabulated, audited, or verified data.

  • Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

  • Conferred with management to develop or implement personnel policies or procedures.

  • Answered phone calls and direct calls to appropriate parties or take messages.

  • Conducted research, compiled data, and prepared documents for consideration and presentation by executives, committees and boards of directors.

  • Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.


New Life Studios, Inc. (/ – /) Administrative Supervisor

North Plainfield, NJ  


  • Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  • Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.

  • Reviewed records and reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

  • Trained employees in job duties and company policies.




Bachelor/Master’s Combined Degree in Business Administration (IT)-currently pursuing

Capella University


Associate Degree in Business Administration ()-graduated

American Intercontinental University