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Technical Support Specialist

Posted on: 2012-01-31

 

 

 

 

Skills and Abilities:

 

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Proficient in Microsoft Excel, Access, PowerPoint, Word and Outlook.
  • Experienced with Windows7, Windows2000, Windows ME, Windows XP, Windows Vista, Android, Palm, IOS, and Blackberry operating systems.
  • Worked with Oracle, Remedy, Peoplesoft and Taleo databases.

 

 

Achievements and Activities:

 

  • Verizon Wireless 2010 Leader of Excellence award for excellent overall employee performance.
  • Active volunteer with Big Brother Big Sister program of St. Petersburg, FL

 

 

Employment History:

 

Verizon Wireless (05/2010-Present) Technical Support Specialist

Tampa, FL

 

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
  • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Train users in the proper use of hardware and software.


Kelly Services (01/2007-04/2009) Human Resource Specialist

Princeton, NJ

 

  • Used relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Analyzed employment-related data and prepare required reports.
  • Prepared management reports defining and evaluating problems and recommending solutions.
  • Analyzing information and evaluating results to choose the best solution and solve problems.
  • Developed and implemented recruiting strategies to meet current or anticipated staffing needs.
  • Prepared reports on logistics performance measures.
  • Maintained databases of logistics information.

 

Spherion Atlantic (03/2003 – 12/2006) Executive Assistant

Newark, NJ

 

  • Compiled, coded, categorized, calculated, tabulated, audited, or verified data.
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Answered phone calls and direct calls to appropriate parties or take messages.
  • Conducted research, compiled data, and prepared documents for consideration and presentation by executives, committees and boards of directors.
  • Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

 

New Life Studios, Inc. (11/1997 – 03/2003) Administrative Supervisor

North Plainfield, NJ  

 

  • Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Reviewed records and reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Trained employees in job duties and company policies.

 


Education:

 

Bachelor/Master’s Combined Degree in Business Administration (IT)-currently pursuing

Capella University

 

Associate Degree in Business Administration (2006)-graduated

American Intercontinental University