Administrative Support

Posted on: 2011-12-10

Jean DeLorenzo

251 Santiago Avenue, Rutherford, NJ07070   ●   201-460-1055   ●   [email protected]

Qualifications Summary

Administrative Support Professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills.  Strong team player with ability to contribute independently, utilizing ability to multi-task while remaining focused on details.  A self-motivated, detail oriented worker with experience in customer service.  Confident and poised in interactions with individuals at all levels.

Pertinent Skills & Accomplishments

Administrative Support

• Provided administrative support functions for upper management. 
• Created spreadsheets, composed correspondence, statistical typing, managed databases, created presentations, reports, and documents. 
• Supervised other clerical staff and provided training. 

• Backup focal point in communicating with outside vendors for various projects and product research via Internet access.

• Reviewed incoming memos, submissions and reports in order to determine their significance and to plan for their distribution.
• Prepared agendas and made arrangements for meetings of committees and executive boards. 
• Handled travel and guest arrangements.
• Scheduled appointments and maintained accurate, up-to-date confidential client files.
• Completed forms in accordance with company procedures.

Reception

• Answered multi-line telephone, routed and screened calls, took messages, greeted visitors, responded to inquiries from the public, and provided information about the organization.
• Responsible for the coordination of all mail and packages into and out of the office. 
• Contributed to security by helping to monitor video surveillance systems and reported any suspicious activity.
• Maintained and examined leased equipment, purchased supplies and managed stockrooms.
• Transmitted information or documents to customers, using computer, mail, or fax machine.
• Performed administrative support tasks, such as proofreading, transcribing handwritten information.
• Processed and prepared memos, correspondence, travel vouchers, or other documents.
• Received payment and recorded receipts for services.

Jean DeLorenzo

201-460-1055

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Customer Service

• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment.
• Used discretion, tact and good judgment in dealings with clients, vendors, and visitors.
• Maintained solid customer relationships by handling client questions and resolved concerns with speed and professionalism.  Take or enter orders, cancel accounts or obtain details of complaints.
• Supported sales team by taking orders, checked on delivery dates and inventory.
• Determined charges for services, collected payments or arranged for billing. 
• Compared disputed services/merchandise with original requests and information from invoices and prepared invoices for returned goods.  
• Respected customer confidence and protected operation by keeping information confidential.
• Contributed to team effort, exercising great communication and follow up skills.

Employment History

Receptionist/Customer Service, Park Ridge Animal Hospital,Park Ridge,NJ              2010-2011

Receptionist/Customer Service Assistant, Phita International Corp.,Carlstadt,NJ    2010-2010

Receptionist, Northern Building Products,Teterboro,NJ                                               2007-2009

Office Assistant, St. Johns Academy,Hillsdale,NJ                                                           2005-2006

Panasonic Corporation, Secaucus, NJ                                                                               1980-2004

ERP/SAP Administrator, (2003-2004)

Technical Services Administrator, Panasonic, (2001-2003)

Administrator, Panasonic, (1995-2001)

Coordinator, Panasonic, (1992-1995)                                                                    

Executive Secretary, Panasonic, Secaucus, NJ, (1980-1992)

Professional Development

• HTML Basics                                                
• Time Management                 
• Developing a Web Site                                  
• Strengthening Communication Skills
• It’s What’s Up Front That Counts

Education

Berkeley Secretarial School, Ridgewood, New Jersey