Executive Assistant
Posted on: 2011-12-05
Qualification Summary
Highly motivated professional with a wealth of experience and knowledge in Management/Training and Customer Service. Cumulative experience over 20 years. Created Training, Best Practices and Trend Analysis based on historical data. Maximum employees managed (Forty). Excellent communicator, notable people skills, successful conflict manager, technical & analytical skills with attention to detail. Exceptional ability to understand business needs and build rapport with team. Proven ability to source, select and secure top notch candidates in hiring process.
¨ Staff Management
¨ Executive Level Training
¨ Project Management
¨ Daily Operations Management
¨ Daily/Weekly/Monthly Reporting
¨ Annual Salary Budget
¨ Employee Orientation
¨ Recruiting & Training
¨ Systems Administrator
¨ Staff Evaluations, Coaching & Disciplinary
¨ Strategic Planning & Goals
¨ Travel Arrangements
¨ Security Procedures
¨ Quality Assurance
¨ Catastrophic Resolutions
¨ Equipment & Supply Management
¨ Customer Service
¨ Staff Scheduling
¨ Account Reconciliation
¨ Concierge Services
¨ Meeting Facilitation
¨ Sales & Marketing
¨ Intranet Management
Professional Experience
Executive Assistant Mableton, GA 2009- Present
Certainty Logistics
Front Desk Agent Atlanta, GA 2006 - 2009
Atlanta Marriott Perimeter Center
Customer Service Manager Alpharetta, GA 2004 - 2008
AIG Domestic Claim Services
Technical Analyst Cleveland, OH 2002 - 2003
Cleveland Municipal School District
Account Manager Cleveland, OH 2001 - 2002
Appraisal Management Company (AMCO)
Staffing Agencies 1998 - 2001
- Staffmark Atlanta, GA
- ADECCO Atlanta, GA
- Mars Employment Cleveland, OH
Communications Planner/LAN&wan Atlanta, GA 1999 - 2001
Worldspan
account representative/
trainer/back-fill manager Atlanta, GA 1993 - 1997
AT&T Springfield, MA 1990 - 1993
Additional Training
Microsoft Office Suite | Certified Siemens Hi-Path ProCenter - Design & Administration |
Outlook | People Soft | Publisher | Interwise Meetings | Visio | Lotus Notes | Group Wise |
MARSHA Reservations | WordPerfect | Certified Verint Administrator | 10-Key | ACD Usage |