Storage Administrator
Posted on: 2011-10-02
Kim Naugle
502 E Muriel Dr
Phoenix AZ 85022
602-616-0432
Experience Summary:
I have 16 years IT experience which includes managerial skills and an array of technical skills focused in internal (infrastructure) and external (end-user) support models in small environments and enterprise/global environments. Areas of expertise include maintenance, planning, and problem-solving.
Technical Summary:
Hardware: Storage technologies (NetApp, Isilon)
Software: Active Directory, Exchange 2000 and 2003, mainframe applications (AS400, Attachmate!), Backup solutions (ArcServe, Veritas Backup Exec, eVault), Symantec Ghost, all versions of Microsoft Office, AntiVirus (McAfee EPO and Symantec)
Languages: (VB 6.0), HTML, Java, C++
Databases: SQL 6.5, 7, and 2000 (programming and Jr. DBA)
Operating Systems: Unix/Linux, Windows Server 2000, 2003 and 2008R2, all versions of Windows desktop OS
Technologies: Wireless, networking, TelCo (T1), VoIP (Cisco CME, CM and Unity, Shoretel), firewalls, Citrix, Blackberry (BES), IIS, VMWare
Employment History:
Oct. 2008 – present Apollo Group Phoenix, AZ
Position: Storage Administrator (June 2010 – present)
Design and maintain NetApp and Isilon storage environments of ~600TB of unstructured data that supports ~20,000 worldwide users and ~50 enterprise applications. Includes use of AD, NTFS, batch scripting to help with large data transfers, NetApp and Isilon.
Position: Windows Administrator (October 2008 – June 2010)
Developed and implemented a decommission (sunset) process that required coordinating 15 internal teams’ efforts; this reduced unnecessary maintenance costs, reduced capacity in data centers and server population being reduced by 25% in the first year. Build, troubleshoot and maintain ~4000 (physical and VM) Windows NT, 2000, 2003 and 2008R2 servers. Includes use of Windows server 2000, 2003 and 2008, firewalls, networking, NetBackup, IIS, McAfee EPO, VMWare, and 3rd party applications.
Sept. 2005 – Sept. 2008 ProNet Solutions Phoenix, AZ
Position: Technical Support Team Lead
Improved customer relationships and issue resolution time through team coaching and skills development. Managed 2-15 techs and filled in on other teams as needed. Provided tier II/III support and worked with engineers to resolve problems at any level in the environment: desktop, server, network, telecom, hardware, and backups. Includes use of Windows desktop and server Windows OS, MS Office, Cisco and Shoretel VoIP, eVault and BackupExec (troubleshooting backup failures and performing restores), AD, Exchange (adding/deleting mailboxes, mailbox restore, creating public folders, troubleshooting permissions), anti-spam, PIX firewalls, BES (adding, removing devices and troubleshooting sync issues), wireless troubleshooting, TelCo (T1) troubleshooting, Citrix and installing/troubleshooting 3rd party applications.
Mar. 2005 - Sept. 2005 Patchlink Scottsdale, AZ
Position: Technical Support
Assisted network administrators with resolving software-related issues. Worked regularly with network communications and protocols (TCP/IP, NetBios, some NetWare, DMZ) in a variety of environments and configurations, depending on the size and type of their network. OSs supported included Windows (all desktop OSs), Windows Server 2000 and 2003, Unix/Linux, and Novell.
Jul. 2002 - Mar. 2005 CIT Tempe, AZ
Position: Help Desk Lead
Managed 2 desktop OS upgrade projects (NT to 2000 and 2000 to XP). Improved efficiency of several helpdesk processes. Managed all desktop images and new PC/user setups. Managed break/fix process of PCs and printers/faxes.
Managed 2-member helpdesk team and provided level II/III support to resolve advanced and escalated issues for ~450 end users. Included use of Ghost, Windows 2000, NT, XP, Office 2000 and 2003, Attachmate!, Citrix, and Avaya PBX.
Education:
Bachelor of Science, IT/Networking and Telecommunications (2010)
University of Phoenix, Phoenix, AZ
GPA 3.87/4.0
MBA program at Western International University (present)