Receptionist/Customer Service

Posted on: 2011-09-06

Mary Ellen Ross

213 N. Hawthorne Street;Massapequa,NY11758

Email: [email protected]

Ph: (917) 216-8559

My Goal:  To provide Excellent Office Assistant/Receptionist/Customer Service/Data entry skills to a quality company.

Employment History

Altronix Corp., Brooklyn, NY                                               October 2009-March 24, 2010

Data Entry/Customer Service

• Responsible for all billing and invoicing for customers accounts using MAS200 accounting & inventory software
• Maintained all records of customer’s accounts using the MAS200 system.
• Responsible for all data entry of customer data into data base
• Received customers Orders and processed them for on time shipment.
• Provided excellent customer service via phone, email and fax

Regent Sutton, LLC., New York, NY                                    July 2007 – May 2009

Receptionist

• Responsible for answering Multi-Line phones and directing calls to company personnel
• Directed/Screened calls for appropriate personnel
• Responsible for maintaining company cafeteria
• Worked with HR to maintain accurate attendance for all company personnel
• Kept accurate Petty Cash/records, signed for deliveries and distributed them accordingly

King Research Inc., Brooklyn, NY                            July 2006 – December 2006

Receptionist/Biller/Customer Service

• Responsible for all customer service by taking customer orders and inquiries by phone
• Processed customer orders for shipment using UPS Worldship & other carriers
• Billed & maintained customer accounts using MAS90 accounting & inventory software
• Opened, sorted & distributed incoming mail
• Processed all out-going mail using Pitney Bowes mail machine
• Took accurate, readable messages & provided general clerical assistance
• Signed for and distributed packages (i.e. FedEx, UPS etc.)

CJ Contracting Co., Brooklyn, NY                           January 2003-January 2006

Receptionist/Office Assistant

• Handled work order requisitions and customer complaints/inquiries
• Billed & maintained customer accounts manually
• Handled accounts receivable, manual payroll and collection calls
• Opened, sorted and distributed mail
• Answered phones taking readable, accurate messages & general clerical duties