Public Health Specialist

Posted on: 2011-09-01

Professional Profile

Focused, results-oriented professional with years of experience in progressively responsible position.  Team leader with strong organizational skills, project orientation and the ability to work effectively under pressure and stress.  Customer-service oriented with proven ability to provide team leadership for maximum productivity.  Able to promote working environment/procedures conducive to improving skills, increasing efficiency, enhancing quality and strengthening desired results.

Summary of Experience

 

 

Government Contractor to the CDC    (JFK International Airport)                                                  2006 to 2011

• Constella Group (2006 to 2008)
• SRA International (2008 to 2010)
• Chenega Government Contracting (2010 to 2011)

 

New York Quarantine Public Health Specialist:        

 

Project Manager of the Migrant Work Group (A division of the CDC Surveillance Team): Responsible for overall management of the twenty-two person group designated to assist Quarantine Stations in fulfilling their responsibilities of medical reviews for all entering migrants and improve the review of medical documents for all migrants including Refugee’s, Asylee’s, Immigrants, Special Visa Refugee’s, etc.

 

Responsibities also included but were not limited to the following:

 

Developed Standard Operating Procedure (SOP) Guidelines:

• Migrant Medical Review
• Customs and Border Protection Migrant Review Check List
• Quality Assurance Reporting System
• Medical Hold Reviews

 

Managed communication with project partners:

• Customs and Birder Protection
• International Office of Migration
• State and Local Health Departments
• Tuberculosis Controllers

 

Coordinated the project with 20 Quarantine Stations in the U.S. and Puerto Rico

 

Managed project schedules, conference calls and deadlines.

 

Managed the conflicts and resolutions of medical inadmissibility in to the U.S. of foreign born persons.

 

Editor of the monthly MWG Newsletter

 

Adhoc Member of Cross Branch Committee to bring awareness across the Division of Global Migration and Quarantine Brach on all Tuberculosis Initiatives.

 

Public Health Specialist

 

Worked closely with the managing officer’s of the JFK Quarantine Station. Responsible for managing correspondence, preparing research, and communication while also acting as the gatekeeper for the stations activities understanding in varying degree the requirements of the officers.  The officers include the Officer in Charge (OIC) and Quarantine Medical Officer (QMO)

 

Assistant Office Manager: Responsibilities include budget development and implementation, purchasing, records management, forms management, facilities management, space management, property management, information technology and telecommunications and the day to day running of the office.

 

Freedom of Information Act (FOIA) Representative

Risk Based Border Strategy Team

Embargoed Items SOP

Dog Letter Review

 

                                               

 

Verizon,NY, NY                                                                                                                                                           1996 to 2004

Customer Service & Sales Team Leader

Direct team of up to 15 CSRs to exceed expectations.

•       Initiate actions to insure optimal response times and service levels; handle escalated matters.

•       Analyze team and individual statistics; prepared reports; devise and implement strategies for career development.

•       Train team on new procedures and policies.

•       Assisted team with escalations executed solid negotiations to save accounts.

•       Served on Customer Care Index team (C.C.I.) to improve skills with customer relations focus.

•       Provided product information, pricing, and quotations and scheduling information to customer.

•       Analyze daily adherence reports.

Educated representatives on impact of customer service due to low adherence. Implemented monthly adherence contests to improve both individual and team adherence.

Conducted daily discussions with representatives on the importance of adhering to their daily schedules.

•       Conducted bi-monthly team meetings. 

Implemented small teams within larger team to focus on sales, C.C.I. adherence and order productivity.  Held monthly performance reviews. 

Organize representative personnel binders to comply with corporation accountability compliance review.

Complied with E.E.O. Code of Business requirements.

Addressed new methods and procedures with representatives on daily basis.  Facilitated team contests to motivate sales and adherence numbers.

•       Implemented developmental plan for representatives not meeting desired objectives.

•       Participated in weekly calibration sessions with management team.

Participated in Buddy System observation sessions.

 

Verizon,NY, NY

Customer Service Representative

 

• Provided customers with service information, pricing, availability and status of orders.
• Investigated and resolved all client inquiries; analyzed problems, complaints and concerns regarding service and

   proposed solutions.
• Negotiated and placed customer orders including sales and service upgrades.
• Performed all aspects of sales and account servicing for new services and service upgrades; analyzed customer’s
   specific needs.

• Maintained appropriate product branding in all customer contacts.
• Adhered to daily schedule; per contact average handle time and monthly sales objectives.

 

Skills

•       Microsoft Office Applications: Word, Excel, PowerPoint

•       Various Photo programs

•       Various call center software packages, ACD reporting

•       Knowledgeable in several e-mail and voice mail systems

Volunteer Work

Pioneers,Queens,NY                                                                                                                                                                       

Supported education, literacy and programs for the disabled, the environment and various community groups.

Collected books and read to children.

Participated in program to serve dinner to servicemen stationed in NY over the winter holidays.

Participated in Mayor\'s holiday party for underprivileged children.