Administrator

Lauren G. Poe

• Goal-oriented individual with strong leadership capabilities.
• Experience with interviewing, hiring, and training employees.
  • Organized, highly motivated, and detail-directed problem solver.
  • Proven ability to work in unison with staff, volunteers, and board of directors.
  • Adapts well to fast-paced environment through on- and off- the job training.

B.S., Communication Studies, Organizational and Corporate Communication Emphasis,

Northern Illinois University, DeKalb, IL May 2006

Chi Alpha Epsilon Honor Society, Society for Human Resource Management

• Balanced annual financial reports budgeting $1.5MM.  
• Maintained gift shop sales producing annual net profit of $36K.
• Designed service development plans and conducted operation assessments.
• Prepared monthly financial receipts and budgets.
• Influenced decisions for promotion with desk staff employees
• Directed recruitment and retention of supervisors and staff of 50-100 employees.
• Trained, supervised and evaluated staff.
• Coached improvement in management skills which resulted in multilateral staff achievement of work objectives.
• Formulated, wrote, and implemented new employee orientation manuals.

• Enrolled 300 plus participants in Medical packages and COBRA coverage.
• Updated beneficiaries for life insurance policies of $1K or greater.
• Provided 401K balances to all plan participants.
• Reviewed over 120 complaint packages per day for accuracy.
• Primary contact with Special Process Server Offices.

Organizational Skills

• Set work schedules for all staff and assistant supervisors.
• Assisted with preparation, compilation and delivery of materials for meetings, events and presentations.
• Compose and edit written correspondence, word processing and proofreading, and faxing.
• Managed employee personnel files.

SPS Office Clerk, Pierce and Associates PC, Chicago, IL  

Assistant Office Manager, Blues Heaven Foundation, Chicago, IL  

Customer Service Associate, Hewitt Associates, Lincolnshire, IL

Supervisor, Student Housing and Dining Services, NIU DeKalb, IL

04/2009-11/2010

06/2002-03/2008

08/2006-02/2007

08/2003-05/2006

04/2009-11/2010

06/2002-03/2008

08/2006-02/2007

08/2003-05/2006