Administrative Assistant

Posted on: 2011-07-27

ADMINISTRATIVE ASSISTANT / ADMINISTRATOR HR / ANALYST

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• Acted as the Customer Satisfaction Analyst; assisted in the creation of tracking processes, worked with the Quality Team to improve Customer Satisfaction, identified drivers, and reported business statistics

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• Managed the daily administrative operations of the company; created staff schedules, processed staff attendance records, maintained key performance indicators, and updated & maintained accounts & files

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• Responsible for creating, analyzing, and maintaining reports to be sent to the management staff

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• Supervised, trained, motivated, and mentored a team of employees; ensured success and production

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PHOTOGRAPHY DEPARTMENT TECHNICIAN

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• Provided customer service and developed film at the retail camera store; utilized photo processing machinery, maintained and repaired machines, operated the cash register, and merchandised goods

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TAX SECRETARY / ADMINISTRATIVE ASSISTANT

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 Responsible for accepting incoming phone calls, scheduling tax appointments, updating & maintaining files, assembling tax packets, greeting and directing clients, and accepting and processing payments