Customer Service Call Center

Posted on: 2011-07-02

 

Clerical Data Entry and Customer Service Specialist

 

Skills:             Administrative Skills:    Type 70 WPM. 10-Key 10,000 keystrokes. Data

Entry 10,000 keystrokes. Operation of office equipment: copier, scanner, fax, label maker, postage, transcription.

Computer Skills:            MS Word, MS Excel, MS PowerPoint and MS Outlook, QuickBooks.

 

Summary:     Capable of working with very little direction alone and a team player.  Currently attending University of Phoenix for a Bachelor’s in Science for Human Services, 2013. 

 

Work History:

Customer Service

Interstate Personnel                             Torrance, CA                               1/2011 to Present

• Incoming and outbound calls placing, tracking, adjusting, cancelling orders
• Provide product information, benefits of product, and possible difficulties
• Assist customer to better understand products.
•  

Data Entry Clerical

Gas Reclaimers Systems LLC         Granada Hills, CA                         10/2008 to 1/2011

• QuickBooks data entry
• Reconcile invoices and payment
• Copy and send invoices for rental companies for receivables
• Post and retrieve mail
• Maintain and upkeep files for invoices, vendors, bank statements, office supplies and equipment, motor vehicle truck/trailer license renewal.
• Maintain vendor and site contact information.

 

Specialty Services Advisor         Corporate Express                           La Mirada, CA                                   02/2008 to 05/2008

• Proven successful customer service experience in call center environment.  Communicated with peers, customers and all levels of management.
• Entered customer order by researching item availability; if item backordered, provide customer with estimated shipping date.
• Track undelivered orders to resolution by delivery or order cancellation.
• Research short delivery and/or incorrect pick items to initiate credit for short delivery and returned items, and re-order.
• Resolve backorder, short delivery and incorrect orders.
• Contact customer for notification delayed backorder and inability to fill backorder, providing alternative substitute item when available.

 

Administrative Assistant to Chief Financial Officer 

Cal Coast Companies                    Gardena, CA                                     05/2005 to 12/2007 

• Property management assistance (17 tenants) with maintenance site manager: air conditioning/heating, electrical, water, gas, grounds maintenance, parking lot.  Disperse monthly statements, collect rent, deposited payments.
• Assess and prioritize workflow, voice mail, email, U.S. Postal mail.
• Retrieve and respond to Chief Financial Officer’s voice mail and email.
• Audit and prepare accounts payable for payment and posting.
• Audit timecards bi-monthly for payroll.
• PacifiCare account manager.
• Schedule traveling and accommodations.
• Maintain and order office supplies.
• Office equipment maintenance contact.
• Create spreadsheets and analysis for 14+ entities.
• Organize and expand files for 14+ entities, accounts payable, and A-Z files.
• Collate and copy prospective project books for investors.

  Senior Clerk Typist

Harbor-UCLA Medical Foundation, Inc.  Torrance, CA                                    01/2000 to 01/2005

• Assisted in creating protocol for servicing several off-site scanners to send their images to Harbor-UCLA for radiological readings and providing report to respective sites.
• Assumed medical transcription for all sites, including the Harbor-UCLA EBT site.
• Prioritized readings upon receipt of images on CD.
• Downloaded images to computer for physicians to read on a daily basis.
• Invoiced all sites for radiological readings by Harbor-UCLA.
• Tracked payment of invoices.
• Assisted Harbor-UCLA EBT scanner with patient appointment scheduling.
• Follow-up physician requests for patient records.
• Provided database maintenance.

 

Administrative Assistant, Receptionist, Data Entry

AppleOne, Kelly Services                          Torrance, CA                                    01/1997 to 01/2000

• Administrative support to VP Operations, VP Finance, and Director-Human Resources:
  • Assess and prioritize daily duties.
  • Schedule travel and accommodations for meetings as well as weekly commute.
  • Track operations and job(s) of employees on MS Excel.
  • Maintain job books.
  • Audit timesheets for payroll.
  • Intake and orientation for new employees.
  • Assist receptionist with telephones, mail distributions and posting.

• Typed correspondence, generated spreadsheets, data entry.