Customer service

Posted on: 2011-06-26


Experience

    2011            

                         Woody Toys, Inc. City of Industry

                         Manufacture & distributor of toys worldwide

                         Customer service representative - Office assistant

                         Reply emails and provide relevant customer service 

                         Answer, screen and direct incoming calls 

                         Generate and process sales orders 

                         Account Receivable & Payable

                         Monitor and assist in improving sales performance

                         Organize and maintains files and data records 

                         Assist manager in special projects

                         Maintain detailed, accurate and up-to-date client files. 

                         Manage existing client accounts 


    2006-2008   Janmar Lighting Covina

                        Manufacture & distributor of lighting fixtures nationwide

                        Customer service representative - Office assistant -                                   Datamanagement

                        Answering phone calls 

                        Scheduling appointments

                        Basic accounting

                        Multiple office tasks

                        Internet research and preparing proposals

                        Data entry maintaining clean/orderly office 

                        Administration support and performing other office duties                           Perform other general office duties i.e., picking up mail,   

                        office supply ordering, and maintaining clean/orderly office 


    1996-2004   Medimex Clinical Laboratories Santa Fe Springs

                        Clinical patient testing laboratory

                        Data entry & Order entry clerk - Administrative office asst

                        Answer phones and client inquiries

                        Customer service via phone calls and walk-in inquiries 

                        Process payments and generate receipts

                        Assist clinical medical technologist with special test                                   Assist lab assistants with specimen preparation

                        Preparation of State Health forms and maintenance of                                 laboratory log books 


Skills & Languages: Strong communication and organizational skills and problem solving - Abitility to work under pressure - MAS Filemaker Pro, Quickbooks, Microsoft Office Word, Outlook, Microsoft Works Word Processor - Fluent in Spanish  

                         Customer service representative - Office assistant
                         Reply emails and provide relevant customer service 
        -                Answer, screen and direct incoming calls 
        -                Generate and process sales orders 
        -                Account Receivable & Payable
        -                Monitor and assist in improving sales performance
        -                Organize and maintains files and data records 
        -                Assist manager in special projects
        -                Maintain detailed, accurate and up-to-date client files. 
        -                Manage existing client accounts 
    2006-2008   Janmar Lighting Covina
                        Manufacture & distributor of lighting fixtures nationwide
                        Customer service representative - Office assistant - Data management
        -               Answering phone calls 
        -               Scheduling appointments
        -               Basic accounting
        -               Multiple office tasks
        -               Internet research and preparing proposals
        -               Data entry maintaining clean/orderly office 
        -               Administration support and performing other office duties as required
        -               Perform other general office duties i.e., picking up mail, ordering office 
                        supplies, and maintaining clean/orderly office 
    1996-2004   Medimex Clinical Laboratories Santa Fe Springs
                        Clinical patient testing laboratory
                        Data entry & Order entry clerk - Administrative office assistant
        -               Answer phones and client inquiries
        -              Customer service via phone calls and walk-in inquiries 
        -              Process payments and generate receipts
        -              Assist clinical medical technologist with special test preparation
        -              Assist lab assistants with specimen preparation
        -              Preparation of State Health forms and maintenance of laboratory log books 
Skills & Languages: Strong communication and organizational skills and problem solving - Abitility to work under pressure - MAS Filemaker Pro, Quickbooks, Microsoft Office Word, Outlook, Microsoft Works Word Processor - Fluent in Spanish   Experience    2011             Woody Toys, Inc. City of Industry                         Manufacture & distributor of toys worldwide                         Customer service representative - Office assistant                         Reply emails and provide relevant customer service         -                Answer, screen and direct incoming calls         -                Generate and process sales orders         -                Account Receivable & Payable        -                Monitor and assist in improving sales performance        -                Organize and maintains files and data records         -                Assist manager in special projects        -                Maintain detailed, accurate and up-to-date client files.         -                Manage existing client accounts