Aquatics Intern

Posted on: 2011-06-22

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Mariah Glass

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Employment

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August 2010 – June 2011                  Aquatics Intern, Bucknell University, Lewisburg, PA

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• Assist with aquatic center scheduling and staffing as well as game day operations for all natatorium events  
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• Prepare natatorium for water polo matches, swim meets and other scheduled events
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• Assist with programming of aquatic facility for the Bucknell community and outside groups
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• Coordinate display board for all intercollegiate and outside events  
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• Perform additional duties as needed: assisting with event management within the Athletic Department
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June 2010- August 2010                    Unit Leader, Delaware YMCA Day Camp, Buffalo, New York

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• Provided direction and guidance to counselors within the assigned group  
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• Oversaw the activities of several campers. Planned and implemented camp activities on time
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• Ensured effective communication between the staff and parents of campers
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•  Performed administrative functions as assigned in the areas of attendance, parent evaluation and health records
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May 2009 – May 2010                        Manager, Snowpark Niagara Falls, Niagara Falls, New York

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• Managed park staff, including coaching and disciplinary actions when necessary
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• Responsible for executing payroll using Payco and preparing financial reports using Siriusware
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• Managed schedule to ensure staff optimization during peak and seasonal variances
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• Coordinated group sales and activities
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• Responsible for preparation of purchase orders and general administrative tasks
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• Excelled in high pressure, fast paced, customer service focused organization
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• Experienced in customer relation management, conflict resolution and team-driven atmosphere
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Sept 2008 – May 2009                       Teacher’s Assistant, Edu Kids Early Childhood Center, Buffalo, New York

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• Assisted teacher with activities to meet the needs of the children
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• Ensured equipment and facility area were safe and clean
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• Provided safe environment for parents and children to feel comfortable and
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• Served as liaison with parents informing them of program expectations and children’s progress
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Internship

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Summer 2010                                      Graduate Assistant, Greater Buffalo Sports Hall of Fame, Buffalo, NY

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• Collecting and implementing data of Hall of Fame memorable
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• Organizing printed materials for Hall of Fame Indication Dinner  
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• Preparing for Press Conference
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Summer 2008                                      Customer Care, Ticket Operations & Guest Relations, Buffalo Bisons, Buffalo, NY

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• Responsible for ticket sales, both individual and group packages utilizing the proprietary software program Tickets.com
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• Served as representative of the organization answering customer queries related to the baseball team and ballpark operations
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• Responsible for guest relations, ticket exchanges and coupons while managing Will Call operations
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• Administered prizes and contests on game days
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Education             

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May 2010                              Canisius College, Buffalo, New York

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• Masters in Sports Administration
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May 2008                              Niagara University, Lewiston, New York

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• Bachelor of Arts, Communication Studies
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