Customer service officer
Posted on: 2011-06-07
CAREER OBJECTIVE
¨ To pursue a Master Degree program in Strategic Management.
¨ Ultimately to be a competent and innovative professional with demonstrated success in Business Management.
WORK EXPERIENCE
Aug 2005- June 2011 Customer Care Officer
MEDS (Mission for Essential Drugs and Supplies)
- Receiving and responding to enquiries on orders for customers’ satisfaction
- Introduction and registration of new prospective clients.
- Receiving and documenting telephone orders for efficiency in order processing
- Booking and releasing of average orders for processing
- Following-up complaints to ensure timely recording and solving.
- Compiling statistic reports on daily ordering modes
- Maintain and update clients’ data and current information
- Liaising on orders’ clarification and confirmation
- Maintaining of the Customers’ notice boards for updated information
Apr 2001- Jun 2005 Front Office Assistant
Safari Park Hotel & Casino
- Receiving and handling of all Hotel Guest promptly
- Ensuring satisfactory staying of all the guests
- Proper telephone handling skills
- Tactful handling of guest’s complaints
- Involved in posting and analysis guest bills
- Banking of both personal and company cheque
- Advanced guest relations techniques
Jan 1999- Feb 2001 Slot Machine Attendant
Safari Park Hotel & Casino
- Involved in sufficient service to guests.
- Accurate transaction in cashiering.
Jun 1998- Dec 1998 Banqueting
Safari Park Hotel & Casino
- Proper table setup knowledge
- Broad knowledge on food and beverage sector
- Certified service techniques
Sept 2007-Apr 2010: Kenya Methodist University-Nairobi campus
Bachelor of Business Administration-Marketing (2nd Class Honors)
Jan 2000-May 2002 Breldan Consultant Limited
Certificate (Adobe Page maker/Desktop Publishing)
Certificate (Ms-Office computer packages)
Jan1999-Aug 2000: Blanes Secretarial College
Diploma in Hotel Management
(Front Office Operations and Administration, Marketing, Management & Customer Care)
1991-1994: Githunguri Girls’ Secondary School
Kenya Certificate of Secondary Education
Mean Grade C (plain)
1983-1990: Harambee primary school
Kenya Certificate of Primary Education
Aggregate of 464 Marks (pass)
TERTIARY EDUCATION:
BRELDAN COMPUTER COLLEGE
Certificate (Ms-Office)
KENYA UTALII COLLEGE
Certificate (Guest relations Techniques)
KENYA INSTITUTE OF MANAGEMENT
Certificate (Customer Care)
CONSULTANTS FOR EFFECTIVE TRAINING
Certificate (Effective selling and Up-selling Skills)
KENYA UTALII COLLEGE
Certificate (Front office cashiering Techniques)
KENYA UTALII COLLEGE
Certificate (National Competitions for Tourism Industry Employees)
USAID
Certificate (Programme Support Skills)
KPMG-Training Solutions
Certificate (Customer Service Excellence)
NON ACADEMIC MERITS AND RESPONSIBILITIES:
1995: Class Prefect
Githuguri Girls High School
1996: Chairlady
High School Girl Guide Association
1997: Overall Library Prefect
Githuguri Girls High School
2001: First Runners up
Service Award (Safari Park Hotel
2002: Winner
Intra-departmental competitions (Safari Park Hotel)
SOCIAL BACKGROUND:
Language: English (Fluent)
Swahili (Fluent)
HOBBIES:
· Reading · Traveling- Meeting and making new friends
- Watching documentaries (wildlife & nature)
PROFILE
- Proficient in Windows Operating system and Office automation tools (Microsoft Word, Excel, Power point, and Access)
- Can communicate effectively in both written and spoken English and Kiswahili
- Quick learner and a diligent team player
- High sense of confidentiality and integrity
- Ability to multi-task and adaptability to changing work demands and responsibilities
- Excellent typing skills