Operations Manager
Posted on: 2011-04-29
EMPLOYMENT
2009-Present DSW Designer Shoe Warehouse, Los Angeles, CA
Assistant Manager/3.2 million yearly
Drive sales, provide excellent customer service, interviewing & hiring all associates, and ensure that store profit and productivity goals are met. Ensure that customer service standards are consistently met through active floor service management, using the Manager on Duty model. Interview, select, supervise and retain quality employees. Create and cultivate a store environment where diversity is valued and incorporated into areas such as staffing, inventory visual presentation and customer service. Loving shoes and fashion in a way that creates passion for both in staff and customers alike. The goal of being America’s Favorite Place for Shoes is reached with great customer service and outstanding selection of our fabulous product.
2004-2008 Borders Books and Music, Torrance, CA
Human Resource Manager/ 8.5 million yearly
Management of a staff of 40+, interviewing, hiring and discipline. Created and cultivated a store environment where diversity is valued and incorporated into areas such as staffing, inventory visual presentation and customer service. Organized and hosted high impact events including: American Girl parties (reading based and craft book based) Harry Potter release parties, Twilight release parties, Storytimes, Intermediate reader book clubs, booking music events and hosting author events.
2003-2004 Borders Books , St. Petersburg, FL
Area Marketing Manager/ Events Coordinator
Booked events and hosted authors for 9 Borders Stores in the Northwest Florida district, including two grand openings, weekly story times, book club groups, music acts, poetry and open mic nights and local educational speakers. Liaison with schools for book sales and costume events. Strict adherence to budgetary concerns (always brought in under budget with excellent results).
1996-2004 Borders Books and Music
Human Resource Manager/ 7.5 million yearly/St. Petersburg, FL
Community Relations Coordinator/ Tampa, FL and Richmond, VA
Management of a staff of 30+, interviewing, hiring and discipline. Created and cultivated a store environment where diversity is valued and incorporated into areas such as staffing, inventory visual presentation and customer service. Organized and hosted high impact events including: American Girl parties (reading based and craft book based) monthly Harry Potter parties, Storytimes, Intermediate reader book clubs, booking music events and hosting author events.
EDUCATION
Course work completed for BFA, Art Education,
Virginia Commonwealth University 1996
MFA, Fiber Arts, University of Oregon 1994 – designed, created, executed, produced and performed in hour long storytelling in costume as terminal project. Created amd produced 24 elaborate masks and jeweled costume tunics for a University of Oregon Dance, Theater and Music department production.
BA in Art, Sculpture emphasis, Eastern Oregon State 1984
Worked in bronze and aluminum, cast in lost wax
Special Interests
Running. I have completed 7 marathons and 3 half marathons. The LA Marathon is the most fun!
Storyteller – telling the classics and mythology in costume. I have a strong educational background in folktales, fairy tales and mythology. Volunteer in schools, introducing the Odyssey and Beowulf.
Proficiencies
High impact customer service
Word, Excel, PowerPoint, Photoshop
Management of staff of 30 plus
Creative resolution to challenges
Relentlessly cheerful
I have been working in retail management for 12 years and I am confident that my management skills will translate well in this position. In my current role as manager for DSW, Designer Shoe Warehouse, I recruit, interview, hire and train new employees. I love that passion for fashion is such an essential part of my job.
Please take a moment to read over my resume. I would love to meet and talk at any time. You can call or email. I appreciate your time.