Customer Interaction Account Manager

Posted on: 2011-04-29

Audra S. Evans

Phoenix, AZ

Work History:

Discover Card (Customer Interaction Account Manager) - November 2010- February 2011-

• Responds to inquiries concerning credit card transactions, products, services, fees, billing      errors, payments, or any other Cardholder related request.
• Utilizes sales, listening and negotiation techniques when responding to Cardholder requests and actively working to identify opportunities to provide services, offer free products and balance transfers as well as card related offers/benefits

Alexander\'s Abilities Inc (Respite Provider- Temporary) - March 2010-July 2010

• Care for disabled teenager
• Help complete any paperwork that is needed in order for him to continue school, receive state funding, and child support, etc.
• Set any appointments he needs and take him

Engaging Vagabond Travel Agency (Administrative Assistant/ Data Manager) - March 2008- July 2010

• Write and edit promotional material such as brochures, fliers and handouts.
• Research.
• File papers
• Answer office phones
• Schedule meetings
• Participate in trade shows and expos
• Book air, hotels, cruises etc.
• Collaborate to come up with marketing ideas
• Set up client profiles
• Process mail, postage, and overnight deliveries
• Heavy data entry
• Follow up emails, thank you emails, overdue emails, etc.
• Client relations

IATSE Local 336 (Stage Hand- Temporary) December 2008- February 2009-

• To assist in the assembly and disassembly of show productions.
• Loading and unloading trucks.
• Assembling production equipment on stage.
• Construction of set pieces, risers, musical equipment..
• Spotlight operation during shows for qualified personnel.
• Move furniture, road cases, miscellaneous equipment.

In-Home Child Care (Babysitter)-June 2007-November 2008-

• The children were at my home from 7am to 7pm
• Give children baths
• Cook breakfast
• Plan activities
• Go on field trips
• Prepare lunch
• Work on math and reading
• Play with children
• Teach at any opportunity
• Prepare dinner
• Generally hang out with the kids
• There were three children ages 2, 4 and 6

JCPenney (Sales Associate)-March 2007-June 2007 –

• Keep sales floor clean
• Cashiering and stocking merchandise 
• Balancing cash drawers, bank deposits, and open/closing procedures 

Education:

Moon Valley High School -Phoenix, Arizona

• Graduated 2007
• Maintained 3.2 GPA

Glendale Community College 8/09- 11/09 - Glendale, Arizona

• Planning to continue at Phoenix College for a degree in law.

Affiliations:

Moon Valley Theater Officer 8/2003 - 5/2007-

• Secretary
• Stage Manager - Assistant to director, manage 100+ students

Volunteer:

Carl T. Hayden V.A. Medical Center 08/06-05/07 – Phoenix, AZ

• X-Ray Assistant
• EKG Operator
• Pharmacy Assistant

Special Skills:

Building computers (from scratch)- 4 years

Computer hardware and software Intermediate Currently used \\- 8 years

Microsoft Word- 8 years

Microsoft Excel- 4 years

Microsoft Power Point- 6 years

Microsoft Access- 1 year

Microsoft Project- 2 years

Adobe Acrobat-2 years

Browsers (Explorer, Firefox, Opera and Chrome)– 7 years

Microsoft Operating Systems- 8 Years

Bookkeeper- 1year

QuickBooks- 1 year

Mac Operating Systems- 5 Years

Vacation.Com- 1 year

Vax Vacation Access- 1 year

Amadeus- 1 year

Docketing

Opening new pleadings

Around 60 WPM

Around 7800 KPH

CPR Trained

First Aid Trained

Article 9 Trained