Senior Program Manager

Posted on: 2011-04-14

Profile

• Strong skills in project management and analysis; streamlining systems & processes, fiscal and budget oversight.
• 8+ years of experience launching and managing technology intensive anti-poverty programs

Experience

Seedco                                                                                                                       New York, NY

Senior Program Manager                                                                           July 2010-Present                                                                      

 Community Based Programs & Opportunity NYC (Fiscal & Billing) 

• Streamline and manage budgetary control processes for full and effective utilization of resources
• Streamline and enhance user functionality of the Customer Relationship Application with users in multiple locations to increase efficiency and revenue
• Document and disseminate system improvements
• Prepare a $10 million 2011 budget for the department and conducted a feasibility analysis for setting up a direct service site
• Manage and streamline milestone billing and reimbursements for Seedco’s  $18.6 million performance based contract for the Back-To-Work (BTW) program with NYC Human Resources Administration
• Manage release of Opportunity NYC reward payments, financial reporting and program close-out

Program Manager

 Opportunity NYC (Operations)                                                   November 2007 - June 2010

• Set-up and manage processes for the first conditional cash transfer program in the US targeted towards reducing inter-generational poverty through behavioral changes of participants
• Set up systems and processes to process reward payments of $23 million over a three year period to over 5000 families with an error rate of near 0%
• Lead manager to define user functionalities and business requirements, coordinate testing across functional teams, ensure quality assurance  in the development of Customer Relationship Application
• Lead project manager to  implement and manage an in-house call center through its complete life cycle to provide customer service 5000 families
• Coordinated and streamlined data exchange with city agencies
• Designed and managed financial reporting processes
• Supervised a team of 20 staff members and coordinated with internal and external stakeholdxfam Hong Kong                                                                

Oxfam Hong Kong                                                                                                  Shanghai PRC Consultant                                                                             September 2005 – January 2006

• Evaluated and created reports on China’s Labor Programs for 2000-2005.
• Conducted macro analysis of projects targeting migrant labor; conducted site visits to project partners to monitor and evaluate program implementation; and conducted SWOT (Strength, Weakness, Opportunity, Threat) analysis of labor program;
• Co-authored final report: “Impact Evaluation of Oxfam’s Labor Program in China”
• Conducted detailed quantitative analysis of project grants for relevance towards achievement of organizational goals and objectives and to enable monitoring & evaluation team to compare their qualitative data-based findings with grant allocations made during the period

Self Employed Women\'s Association (SEWA)                                         Ahmedabad, India ManagerManagermployed Women\'s Association                       May 1997 – April 2000   

• Set-up Business Development Services for a 700,000 member organization to promote women’s micro-enterprises
• Managed a US $800,000 program budget for a three-year period 
• Liaised and reported to stakeholders within central and provincial government, district administration, beneficiary groups, and other donor agencies to ensure timely release of grant installments 
• Identified funding needs, formulated project proposals, and successfully obtained grants from ILO, USAID, and DFID.  

Punsumi India Ltd                                                                                                     Jaipur, India 

Marketing Officer                                                                   October 1989-September 1990

• Conducted special audit to streamline business processes. Identified bottlenecks, reported findings to senior management and proposed alternative solutions to reduce order processing time for the product

Education

University of Hong Kong                           Masters of Philosophy (MPhil)                     2003 University of Rajasthan, India                  MBA                                                                   1989

University of Rajasthan                             BS, Biology                                                        1986

Technical Skills

Proficiency in MS Office; MS Project; MS Access; Visio

Proficiency in using Financial Edge Reporting tool

Others

Permanent Resident