Propertyn Managment Customer Service Rep

Posted on: 2011-03-23

@gmail.com   PROFESSIONAL EXPERIENCE

 

Property Management                                            (May 2008 - September 2010)

Danella Realty & Management, Blue Bell, PA

Successfully managed and supported all day-to-day aspects of the property, including administrative tasks, marketing, leasing, maintenance, etc.   Achieved 90% occupancy rate directly attributed to ability to effectively implement the goals and objectives of the management company.  Demonstrated strong people and organizational skills with residents, as well as contractors.

 

·         Responsible for start up and grand opening of luxury apartment building.

·         Maintained advertising sites and other marketing venues for luxury apartment building.

·         Responsible for resolving all maintenance issues.

·         Coordinated outside contractors with work issues.

·         Handled all tenant requests and issues in a timely fashion. 

·         Communicated results to management. 

• Communicated proactively with tenants regarding changes in lease terms, ongoing maintenance, and upcoming events.
• Coordinated with tenants all changes in lease terms and maintenance requests.

·         Prepared various management monthly reports, including occupancy roll, advertising budgets, strategic objectives to increase rentals, update on competitive properties.

 

 

Office Manager/Customer Service                          

John B. Ward, Arborists, Gulph Mills, PA                                (April 2008 – November 2009)

Responsible for office administration and customer service.

• Handled scheduling and support of all work appointments.
• Scheduled timely billing and receivables.
• Responsible for all aspects of customer service, including phone calls, complaints, billing issues, work scheduling, etc.

 

 

 

Realtor

Prudential Fox & Roach Realty, Blue Bell, PA                                             (June 1990 – Present)

Assisted clients in all aspects of the transfer of real estate.

• Responsible for continued communications with both buyers and sellers on real estate transfers.
• Work with relocation companies and their clients to not only buy/sell homes but to familiarize relocating clients with geographics of new home. 
• Personally responsible for initiating all correspondence, brochures, advertising and marketing for each listing.  Succeeded in all phases of negotiating the purchase/sale of residential real estate. 

 

 

 

 

Administrative Positions Temporary Agency                                                            (Dec 1989 – June 1990)

Performed administrative duties for various departments at GE/Lockheed Martin in King of Prussia.

• Requested for specific assignments and was offered a permanent position. 

 

 

Administrative Assistant                                             

SmithKline ChemCo, Gulph Mills, PA                                      (June 1979 – December 1989)     

Provided administrative support to the General Manager of the Chemical Division and his management staff.  

• Independently prepared correspondence, meeting minutes and employee bulletins.
• Scheduled meetings, both in-house and away, for GM and staff.
• Made travel arrangements for GM, both domestic and international.
• Arranged and co-coordinated employee events.
• Prepared payroll including shift differential and OT for 100+ employees.
• Coordinated uniform and locker orders for 100+ employees.
• Managed office staff of 3 secretaries/clerks/temps.
• Organized and maintained Standard Operating Procedures (SOP’s) for both environmental and manufacturing departments.

 

 

EDUCATION AND LICENSING

• Associate Degree – Peirce Junior College, Philadelphia, PA
• Realtors License, ABR, CRS                                                                                  

 

 

PROFESSIONAL SKILLS

• Skilled in Microsoft Word, Excel, Power Point and Outlook.
• Excellent time management, organization, problem solving, communication and customer service skills.