Certified Veterinary Technician; Product Support and Data Entry Consultant
Posted on: 2011-02-16
Work Experience:
June 2010 - Present
Townsend and Associates
Morris Plains, NJ
Product Support and Data Entry Consultant for Pfizer Animal Health
Duties include:
Timely documentation of product experiences, including technical questions and adverse events, related to Pfizer products and their associated disease conditions in accordance with Pfizer Animal Health guidelines and Regulatory guidelines; determining reportability in accordance to Regulatory guidelines; using the Pharmacolvigilance database; and maintaining current and thorough knowledge of all Pfizer Animal Health products, so as to answer or facilitate the answering of inquiries from both internal and external customers.
August 2009 - June 2010
Petplan, Inc.
Philadelphia, PA
Claims Adjuster & Customer Service
Duties included:
Adjusting insurance claims and pre-authorizations for medical care, based on the individual terms and conditions of the policy holders; daily use of Microsoft Office and TCAS computer programs; efficiently answering policy holders’ questions and concerns regarding claims, in a professional and empathetic manner via telephone and e-mail; initiation and follow through with all claims customer service issues, with a proven track record of exceptional customer service.
October 2007 - July 2009
Melior Discovery, Inc.
Exton, PA
Research Associate
Duties included:
Daily maintenance of Vivarium and procedure rooms; all components of animal husbandry in accordance to the Guide for the Care and Use of Laboratory Animals; participation in LEAN management and organizational techniques; management of the animal census and cage card systems; formulation of procedural templates and preparation of samples for analysis; bi-annual participation as a non-voting member of the company’s IACUC (Institutional Animal Care and Use Committee).
July 2006 - October 2007
Crest View Animal Clinic
Lincoln University, PA
Certified Veterinary Technician
Duties included:
Routine and emergency care of patients in ICU ward, isolation, and general hospital; daily client education as part of regular and technician office visits and phone consults; surgical and medical discharges; maintaining a neat and organized environment; reception duties.
Education:
March 2009 - October 2010
Ashford University, Online
Clinton, IA
Bachelor of Arts; Communication Studies. Coursework included: public relations, business & technical writing, persuasion & argumentation, social media & technical communication, organizational communication, and conflict management. Cumulative GPA 3.5.
1999 - 2003
Harcum College
Bryn Mawr, PA
Associate of Science, Veterinary Technology. Coursework included: anatomy & physiology, parasitology, animal management & nutrition, pharmacology & anesthesia, surgery, medicine, hematology, radiology, clinical chemistry, lab animal science, and core requirements. Cumulative GPA 3.3.
January - March 2003
University of Pennsylvania
New Bolton Center
Kennett Square, PA
Large Animal Practicum
Completion of hands on study with the General Nursing, ICU, NICU, Sports Medicine, Anesthesia, and Surgery departments.
April - June 2003
University of Pennsylvania
Matthew J. Ryan, Veterinary Hospital
Philadelphia, PA
Small Animal Practicum
Completion of hands on study with the Radiology, Surgery, Anesthesia, Wards, ICU, and Emergency Services departments.
Continuing Education:
November 2010
NAVTA Annual Conference for Professional Development
Washington, DC
7 hours of CE regarding professionalism and leadership.
Professional Memberships:
AWC (Association for Women in Communications)
NAVTA (National Association of Veterinary Technicians)