Manager Customer Service
Posted on: 2011-02-07
REGINA DENNINGTON [email protected]
106 Knoll Terrace
West Caldwell, NJ 07006 (973) 222-5002
MANAGER CUSTOMER SERVICE / SALES SUPPORT
Growth Strategies / Business Development / Key Accounts / Risk Management / QC / CPI / Product Marketing / Bids & Proposals / Training / Client & Government Relations / Negotiations
By utilizing astute strategic business and financial skills, I have played a key role in reducing corporate risk and growing revenue/profits for industry giant, Citigroup. A leader who thrives in highly-stressful environments, I consistently meet tight deadlines while maintaining the highest quality standards. In addition, my strengths include:
- Leading critical business planning process to meet needs of diverse client base
- Operating effectively amidst mergers, acquisitions and industry/economic downturns
- Delivering significant cost savings while improving procedures to enhance efficiency/productivity
- Building trusting, ongoing relationship with clients and internal personnel
Known for my excellent problem-solving, organizational and analytical skills, I do what it takes to get the job done. Customer-focused and an independent thinker, I thrive in challenging, fast-paced and opportunity-driven organizations. My credentials include Financial Industry Regulatory Authority (FINRA) Series 7 and 63.
Career Overview
Citigroup (Smith Barney/Shearson Smith Barney/Lehman Brothers), New York, NY, 1990 to 2009.
Promoted through a series of increasingly demanding positions at this multi-billion dollar global financial services firm, with 200 million customer accounts and business operations in 140 countries. Positions include:
REPO SALES COORDINATOR/PRODUCT SPECIALIST, Capital Markets, 2001 to 2009. Facilitated trades for 100 middle market sales people across US. Set-up new accounts and negotiated for banks, credit unions, municipalities and corporations with senior traders. Managed daily margin calls to protect firm from market risk. Grew revenue 5%/yr.
GOVERNMENT INSTITUTIONAL SALES COORDINATOR, 1998 to 2001. Negotiated/processed all government and agency securities for 150+ middle market sales personnel. Utilized exceptional sales skills to target existing agency structure clients, increasing revenue by 10%. Customized a $25M+ agency trade on a clients reverse inquiry.
RETAIL GOVERNMENT & MORTGAGE SALES COORDINATOR, 1993 to 1998. Conceived, developed and disseminated product sales strategies and swapped ideas to generate business. Instrumental in generating $250-300M in annual revenue by promoting/presenting sales and swap strategy, with the support of Branch Managers.
REPO SUPPORT DESK MANAGER, 1990 to 1993. Managed team of eight, supporting the Central Funding/Repo Desk.
Personal: In my spare time I enjoy cooking and ballroom dancing.