Posted on: 2010-11-30
Qualifications Summary
Over twenty years experience in customer service management, internal sales and account management at the corporate and regional levels with progressively increasing responsibility. Developed new accounts while maintaining existing customer base to meet and exceed established quota and goals. Trained and supported team members on technical aspects of product and computer programs. Proven analytical, problem solving and presentation skills in demonstrating new products and ideas. Excellent communication skills with successful history in developing and maintaining a large customer base. Specialized training in technical design.
Selected Accomplishments
Successfully managed over 60 accounts in 9 state region with net sales over $15MM.
Performed at or above quota for 10 straight quarters.
Achieved 149% to quota during poor economic quarter.
Increased sales 18% in a competitive market over 9 month period.
Grew new key account from $0 to $10K in under 1 year.
Provided input on service and product for key accounts averaging over $4MM annually.
Produced training manuals and conducted presentations at corporate seminars.
Conducted on-site training for personnel at locations across the US.
Managed staff to meet and exceed company quotas.
Developed strong professional relationships with sales managers and business unit personnel throughout country.
Coordinated with vendors and purchasing to establish and maintain stock of high volume products.
Produced and promoted semi-annual parts and accessory program to secure customer purchases.
Experience
International Comfort Products, Smyrna, TN 2001-2008
A division of United Technologies
Regional Sales Manager – FAST Parts
Ferguson Enterprises, Atlanta, GA 1996-2001
Territory Sales Manager – Heating & Cooling Division 1999-2001
Parts Manager – Heating & Cooling Division 1996-1999
The Trane Company 1994-1996
Parts Store Manager, Atlanta, GA
The Trane Company – Corporate Headquarters 1989-1994
Documentation Specialist – Gas Heat Product, LaCrosse, WI 1992-1994
Customer ServiceTeam leader , Field Product Support, LaCrosse, WI 1989-1992
Training
Trane Boot Camp, Parts Sales Seminar “Fundamentals of Sales Management”
York Service Training “Management and Leadership skills for Women”
Return on Investment Selling “Handling Emotions under Pressure”
ICP Service Training, R410A “Guerrilla Selling”
Specialized Training
Drafting, 3-D Auto Cad, Western Wisconsin Technical Institute
Education
B.S., English/Expository Writing, University of Wisconsin, LaCrosse