General Facility Manager
Posted on: 2010-11-29
Amy M. France
1225 Kings Cove Ct., Indianapolis, IN 46260
(317) 696-5591
Professional Objective
An opportunity to obtain a long-term challenging position that offers growth and responsibility.
Experience
General Manager
Sodexo-Sheridan Community Schools (SCS), Sheridan, Indiana December 2007 – Present
- Managed and developed our Custodial, Maintenance, and Grounds team for SCS District
- Managed OSHA compliance – received 99% on annual OSHA Audits
- Managed operational budget and reporting, exceeded field contribution budget target by 20-25% from 2008-2010 even when client contract was reduced by 10% reduction in the client’s contract
- Developed recommendations for interior/exterior improvements, including obtaining vendor quotes and managing all interior/exterior renovations
- Coordinated facility equipment purchases for new elementary school and coordinated the entire elementary move
- Implemented new cardboard recycling program for SCS
- Provided monthly reports and energy management presentations to SCS Board and Superintendent
- Coordinated and set up all school activities, sporting events, and community events
Additional Accomplishments for Sodexo outside the SCS account:
- Assisted in Fort Wayne Community Schools account start up
- Assisted in on-site account surveys for Detroit Public Schools and Orlando Florida K-12 Schools
- Provided training for managers and administrators on Sodexo’s payroll system, new hire procedures, safety orientation/inspections, monthly safety topics, safety committee meetings, incident/accident procedures, vehicle inspections/spill kits, first aid safety, and budget/forecasting
- Performed Pre-OSHA audits for all GM’s in District
Assistant Property Manager
Jones Lang LaSalle at HSBC North America, Carmel, Indiana January 2006 – December 2007
- Managed rented space of 100,000 square feet for large banking firm site with 700 employees including liaison between client and building owner, managing vendor relationships, and coordinating meeting/event requests
- Collaborated with client to plan site disaster recovery, emergency preparation, and OSHA compliance
- Enforced specific State building fire codes required for center to remain in operation; on call for all building emergencies
- Managed operational budget and reporting, reduced costs and efficiently meet site needs
- Planned decommissioning project for site closing in collaboration with client’s internal departments
- Inventoried all building assets for removal and obtained quotes from vendors to find most cost effective solution
- Liaison between client and vendors regarding all asset liquidation and removal to ensure adherence to company policy
Accomplishments:
- Reduced costs and remained under budget for 2007
- Received IFMA (International Facility Management Association) Certification
- Involved with planning and execution of client site closure (client received $900,000 from asset liquidation)
Sales Consultant
Portrait Homes, Noblesville, IN
April 2005 – January 2006
- Provided sales assistance to new customers, providing counsel, options and pricing
- Provided information on local amenities, schools, and public services available in the area
- Presented options packages, pricing and model availability, and prepare purchase agreements
- Executed marketing and sales strategy to attract new customers and compete effectively
Accomplishments:
- Received $1MM Award, August 2005
- Met and exceeded sales goals consistently each month
- Proven client satisfaction, receiving many client referrals for family and friends
Assistant Property Manager
Lantern Woods Apartments, Fishers, IN December 2004 – April 2005
- Was responsible for leasing, attracting and retaining tenants through marketing and community events
- Built rapport with customers, ensuring satisfaction with sales process and lease agreement
- Maintained customer service and accounting for existing tenants
- Managed leasing agents and maintained weekly reporting and community operations accounts
Community Manager
J. C. Hart Company, Indianapolis, IN September 2003 – December 2004
- Effectively managed staff in training, reviewing and overseeing leasing, maintenance and vendor relationships
- Inspected property grounds, apartments, and completed work from contractors/vendors
- Ensured adherence to all company policies and procedures, including legal documentation
- Maintained records on all property financial transactions, such as bills, budget control, monthly reports, and market survey reports
- Executed problem-solving skills necessary to maintain good tenant relations and resolve resident disputes
Accomplishments:
- Received Prodigy Award for best two bedroom apartment for J.C. Hart Company from the International Apartment Association
Assistant Manager
AMLI Residential, Carmel, IN August 1999 – September 2003
- Executed effective leasing strategy, including phone technique, demonstration, closing and follow up
- Shared responsibility with property manager in all areas of operation to increase net operating income
- Developed and employed marketing strategies emphasizing local outreach
- Processed rent payments, daily deposits, rent collections from former/delinquent tenants
- Maintained tenant/community accounts and tenant retention
- Over sought entire staff during absence of property manager
Accomplishments:
- Provided training on AMSI System (AMLI’s apartment leasing system) in absence of regional training director
- Received multiple Top Shopping Report awards for the Indianapolis Region
- Received multiple awards for highest closing ratio in the Indianapolis Region
- Received sales recognition awards from AMLI consistently
- $2MM Club Member for $2MM in sales in two years
Assistant Manager
Brighton Meadows Apartments, Fort Wayne, IN April 1998 – August 1999
- Managed community staff to oversee leasing and building/grounds maintenance
- Built rapport with customers, give community tours, discussed availability and lease agreements
- Maintained tenant/community accounts, tenant retention and satisfaction
Education
Indiana Pesticide Applicator Certification (Purdue University) 2010
Green Energy Management Certification; GE Lighting 2010
IFMA (International Facility Management Association) Certification 2007
Novus International Travel Academy (Certificate Received), Fort Wayne, IN 1995
Indiana/Purdue University, Fort Wayne, IN 1995
Computer Technology Training, Fort Wayne, IN 1994
High School Diploma
Northrop High School, Fort Wayne, IN 1994
References
Furnished on Request
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Indiana Pesticide Applicator Certification (Purdue University) 2010