Call Center & Customer Service

Posted on: 2010-11-29

Crystal S. Marshall

140 Central Street – Abington, MA 02351 – [email protected] – 781-927-4988

HIGHLIGHTS OF QUALIFICATIONS:

• Ability to operate office equipment
• Sharp and creative in problem solving and multitasking skills
• Competent in dealing with customer relations
• Motivate others and handle conflicts effectively    

EMPLOYMENT:

’07 – ’08 First One Financial

Collection Specialist

• Answered multi-line switchboard
• Recovered delinquent payments & processed payment arrangements
• Met office goals & required revenue goals set by management

’08 – ’10   Harbor Medical Associates

Administrative Receptionist

• Maintained and coordinated physician and patient schedules
• Answered multi-line switchboard
• Processed medical releases
• Arranged company luncheons
• Supported office manager with all aspects of clinician duties which included but was not limited to; assisted with training of new office personnel, educated them in aspects of  policies and procedures

’98 – ’07   Collection Company of America

Debt Recovery Specialist

• Maintained debtor database in an orderly fashion to accommodate various educational
• institutions requirements on debt collection
• Researched debtors to obtain address and phone numbers using various internet web sites
• Set up check and credit card payments in c-term database
• Built strong business partnerships, maximized account retention and improved customer loyalty
• Effectively handled customer complaints and inquiries
• Strong interpersonal skills; quick grasp of technical products and services

         EDUCATION & TRAINING:

• High School Diploma
• Electronic Medical Record Allscripts Systems
• Million Dollar Achievement Award (2002 from Collection Company of America)
• Trained Office Skip Tracing Atlanta, GA (Collection Company of America)
• Assisted with CPR classes and demonstrations