Durham Insurance Services

Posted on: 2010-10-21

OBJECTIVE Seeking a sales and marketing position PROFESSIONAL EXPERIENCE DURHAM INSURANCE SERVICES, San Francisco, CA Client Relationship Manager (Contractor), April 2010- Present • Supporting each step of the customer service process which may include, but is not limited to: taking information over the phone, scheduling appointments, data entry, and processing orders/requests • Managing incoming and outgoing communications, including but not limited to email, faxes, and voicemail • Work with owner on sales calls to potential clients and business planning • Following up on inbound sales leads, and outbound prospecting as time permits CREDIT.COM, INC., San Francisco, CA Online Affiliate Marketing Manager, December 2006- November 2009 • Recruit new affiliates, joint venture partners, and strategic partners • Conduct daily affiliate management including ongoing development and deployment of fresh marketing creative, affiliate communications such as newsletters, offers, affiliate payments and dispute resolution • Monitor affiliate activity, analyze performance, identify areas of improvement, and recommend ways to increase affiliate-generated revenues • Work directly with the VP of Product, QA and lead engineers to develop tracking, testing, monitoring, reporting and other technological integrations with existing and new systems EASTON MORTGAGE, San Francisco, CA Wholesale Lending Account Executive, February 2005- March 2006 • Provide pre-approvals and loan pricing for our established broker accounts • Increase sales by cold calling potential leads to introduce A/Alt A paper –Sub-prime loan programs • Provide consulting advice to assist those brokers in choosing among many complex financial products to best meet a specific borrower’s needs EXECUTIVES NETWORK, San Francisco, CA Marketing Associate, May 2004- December 2004 • Assist with key accounts and maintain client database • Coordinate, schedule, and assist with marketing proposals INGENIO, INC., San Francisco, CA Inside Tele-Sales, October 2003 – April 2004 • Successfully handle the implementation of products and services from pre-sales to completion for this high-profile, Internet-based professional services provider • Ability to communicate effectively with customers (via phone or email) regarding our products and services ADDITIONAL EXPERIENCE • Senior Account Executive, Beneficial Finance • Inside Sales Representative, BSDI Software • Customer Service Representative, California State Automobile Association EDUCATION Notre Dame de Namur University, Belmont, CA B. S. in Business Administration with a concentration in Finance SKILLS Online sales and business development, cold -calling, affiliate marketing, project and key account management; CPC performance- based- marketing; MS Office: Word, Excel, PowerPoint, and Outlook