Customer Service Representative

Experience

2009-2010                    

National Transport LLC            

Cocoa Beach, FL

Customer Service Representative

• Processing requests for vehicle transport nationwide and internationally.
• Handling all customer service issues, tracking shipments, payments and disputes.
• Quality checking online order requests.

2003-2008                    

OfficeMax/Guy Brown Products         

Bristol, VA

Customer Service Representative

• Answering inbound calls from customers of the Federal Government and other businesses seeking office supplies and information.
• Responsible for processing payments and refunds, placing orders, account setup and any account specific details.
• Assisted sales representatives with any account issues or changes.

2000-2002                    

Enterprise Rent-A-Car                      

Shelby, NC

Assistant Manager

• Assisted customers and insurance companies with rental needs.
• Reduced office accounts receivable account by more than 60%.
• Responsible for training of new employees, inventory, general office management, and scheduling maintenance of all vehicles.

1991-1999                    

Roses Department Store                   

Boone, NC

Customer Service Manager/Loss Prevention Manager

• Assisted customers with exchanges/returns.
• Managed all cashiers, balanced cash, and supervised all department personnel.
• Promoted to Loss Prevention Manager in 1998.
• Responsible for all policy and procedures of store, training, and inventory.

Education

1988             

Washington County Skill Center                    Abingdon, VA

• Receptionist Certification

1984-1988     

Holston High School                                       Damascus, VA

Specialized Training

Customer Service Training, Accounts Receivable/Payable, Office Management, Collections, and Inventory Control Training.

References

Available upon request.