GetHiredToday

**==Witty Front Desk Office Administrator==**

Posted on: 2010-09-02

 

dorothy mcneil

 

827-E Lucas St  w  Rock Hill, SC 29730

home: 803-207-7338  w 

[email protected]

 

OBJECTIVE

Seeking an administrative/customer support position allowing for a variety of demonstrated organization, customer service, and problem solving skills proven by 8 years of administrative and clerical work history.

 

Professional Skills:

¨       Customer Relationships

¨       Infomax

¨       Light accounting skills

¨       Inside and Phone Sales

¨       Typing (55+ wpm)

¨       Telephone Skills

¨       Alphanumeric (8,000+ kpm)

¨       Office Procedures

¨       Business Math

¨       Producer Plus

¨       Tax-related Software

¨       Business English

 

Employment Skills

¨    Maintained excellent customer relations and developed customer rapport

¨    Diplomatically resolved customer complaints on as needed basis

¨    Aggressively sold our services to potential clients resulting in increased revenue for the quarter

¨    Ability to follow instructions well and make decisions with little or no supervision

¨    Developed ability to work in a fast-paced environment

¨    Assisted in administering a revised employee evaluation program, which allows for improvement on identified problem areas

¨       Successfully processed documents for insurance agents and financial advisors

 

 

 

 

Relevant Experience

 

 

 

JIFFY TAX SERVICE  Rock Hill, SC                                                                                       1998 – Present  

OFFICE MANAGER (2002 – 2010)

TAX PREPARER (1998 – 2002)

Prepared quarterly tax returns and payroll documents for the company

Consistently assisted manager in human resources and training

Meeting deadlines and conntinuously met goals for sales performance

 

Wells Fargo, FKA Wachovia,  Charlotte, NC                                                                            2009– 2010  

LOAN APPLICATION SPECIALIST (MORTGAGE PROCESSING DEPT)

Processed FHA, Va and Conventional loans in a high volume and fast paced environment.

Inspected loan packet and called brokers for any missing or unreadable docs.

  • Involved in a new process which involved the new disclosure form and using computerized scanning of loan docs.  Participated in several meetings to prepare the team for this transition.

 

 

 

 

 

 

Wildwood Springs Apts,  Rock Hill, SC                                                                                    2008– 2008  

LEASING  SPECIALIST )

  • Answer phones throughout the day including follow ups
  • Fill out residential loan applications
  • Greet and show clients the apartments

 

 

 

EDUCATIONAL

EXPERIENCE

 

 

              FAYETTEVILLE TECH. COMM. COLLEGE, Fayetteville, NC

              Accounting

 

              PINE FOREST SR. HIGH SCHOOL, Fayetteville, NC

              H.S. Diploma