DIRECTOR - SALES OPERATIONS / CUSTOMER SUPPORT
Posted on: 2010-08-27
ALICIA S. BOYKIN (949) 551-4132
Irvine, CA 92614 [email protected]
DIRECTOR - SALES OPERATIONS / CUSTOMER SUPPORT
Global Change Management / Infrastructure / Forecasting / Growth Strategies / CRM / Turnarounds / B2B & B2C / Multi-Site / CPI / Cost Control / Startups / Vendor Relations / Compliance / ERP / Integrations
Successful in diverse high-tech sectors, my talent for innovation has achieved superior revenue/profit results for Western Digital, US Telecom and Applied Medical as well as smaller firms. Launching new businesses and turning around struggling ones, I consistently improve account relationships/add-on sales. My key skills include:
- Applying sales support and technical expertise to drive revenue growth
- Combining strategy/superior execution to optimize customer satisfaction
- Quickly meeting expansion demands with minimal cost increase
- Building superior teams to boost long-term growth
I offer incisive strategic insights that are vital to the development of high-impact business, product and sales initiatives as well as strong YOY growth. Committed to professional development, my additional education includes Blanchard Situational Leadership, Xerox Excellence Management and Thomas Group Total Cycle Time training.
Career History
Owner, ACS Ventures, 2009 to Present. Launched e-commerce business specializing in hard-to-get B2C products.
Director, Worldwide Sales Operations, Applied Medical (AM), 2006 to 2009. Tapped by $180M medical device manufacturer to revamp global sales operations/facilitate revenue growth. Directed 35-person multi-functional team, utilizing process/system improvements and a $2M budget to enable growth from $130M to $180M. (Downsized.)
Senior Manager, Worldwide Sales Operations, Lantronix Inc., 2004 to 2006. Recruited by $110M wireless device manufacturer to revitalize sales operations function. Built top-performing global organization. Dramatically improved sales forecasting and reduced commission processing times from 30+ days to less than 2 days. (Downsized.)
Manager, Sales Accounting, Intralase Corporation, 2002 to 2004. Selected by $26M medical laser manufacturer to oversee sales accounting and administrative functions. Improved systems and processes. (Downsized.)
Owner, UNIGLOBE Advantage Travel Inc., 1991 to 2000. Purchased UNIGLOBE franchise and launched B2B/B2C agency to serve Orange County. Built business from ground up, building stellar reputation for service quality. Acquired competitor, adding $1.5M to revenue stream. Grew total sales to $7M. Sold company at six-fold profit.
Senior Manager, Worldwide Sales Operations, Western Digital Corporation, 1988 to 1991. Recruited by $1B computer component manufacturer to revitalize operations support group. Introduced global order management system and build superior department, facilitating $700M growth. Managed 70-person multi-functional team.
Earlier, served as Director, Marketing & Sales Administration with Startel Corporation and Regional Sales Administration Manager with US Telecom.
Leisure pursuits include walking, working out, gardening and cooking. Also volunteer at American Cancer Society.
PLEASE VISIT MY PERSONAL WEBSITE, aliciaboykin.resumeconnect.com