Front Desk Reception/Pbx Operator

Posted on: 2010-08-25

Soleil M. Shelton

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4731 Walden Circle, Apt. 177                                                                                             

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407-283-3966

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Orlando, FL 32811                                                                                            [email protected]

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Objective 

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Seeking a rewarding and challenging position where I can utilize my current administrative/clerical skills and which will offer me the opportunity for growth and professional development.

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Work Experience 

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Four Points by Sheraton  Orlando, FL                                                                     July 2009 to Present

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Front Desk Agent / PBX Operator / Reservations Agent

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• ­Responsible for handling very heavy call volume ranging from 100-120 calls daily.
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• Provide excellent customer service to all guests.
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• Responsible for performing front desk agent duties to include, checking guests in and out, encoding keys for guests, and entering or changing guest reservations.
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• Assign rooms while honoring special needs or request whenever possible.
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• Work closely with housekeeping to ensure rooms are always properly maintained and status is correctly entered into system.
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Sears Holdings Call Center  Winter Park, FL                                                  October 2008 to July 2009

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Installation Sales Representative

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• ­Received and handled between 60-70 inbound calls a day.
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• Set up appliance installation appointments.
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• Process payments, filed and performed customer follow up duties.
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• Met or exceeded daily sales goals as established my management.
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New Hope Center  Dolton, IL                                                                December 2006 to January 2008

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Direct Care Professional

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• ­Worked directly with residents with developmental disabilities.
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• Helped residents develop daily living skills.
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• Administered medications as needed.
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• Transported residents to scheduled activities and provided support while there.
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• Assist residents with daily hygiene and upkeep of their residence.
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Education 

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Sanford Brown Institute Orlando, FL                                                                     Currently Attending

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Medical Assistant Certificate Program

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­Completing an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which include the following:

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­Administrative Skills - Medical Office Procedures, Health Insurance Claims Processing, etc.

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­Clinical Skills - Assessing Vital Signs, assisting in Physical Examination, Biomedical Waste Disposal, EKG, Clinical Asepsis, and CPR

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­Laboratory Skills – Phlebotomy, Smear Procedures, Urinalysis, and Specimen Collection

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­Medical Terminology, Anatomy and Physiology, and Pharmacology

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Chicago State University                                                                                                    2003-2005

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General Education Courses

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References Available Upon Request

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