Customer service specialist in travel and tourism field

Posted on: 2010-08-05

Katelin M. Reed

2504 Gates Circle Unit #35, Baton Rouge, LA 70809

(864) 915-8656  ♦  [email protected]

Recent Travel and Tourism graduate seeking new challenges in the field. Experience creating high-end travel packages, both international and domestic, and updating large travel agency website. Additional background in customer relations and event planning. Proficient in Microsoft Word, Excel, PowerPoint, Publisher and Access, as well as Adobe PageMaker, Adobe Photo Shop, and WordPress.

Education

Clemson University, Clemson, SC                                            2010

Bachelor of Science in Parks, Recreation, and Tourism Management; concentration in Travel and Tourism

Relevant Coursework:  Accounting, Marketing, Economics, Public Speaking, Serving Diverse Populations, Program and Event Planning, Tourism Marketing, Services Marketing, Community Tourism Development, Business Writing

Related Activity:

Parks Recreation & Tourism Management Student Association

Student association for Parks, Recreation, and Tourism Management majors that develops networks and creates opportunities for students.

Executive Board Member (2008-2010)

♦    Appointed to position by Board President.

♦    Played key role in planning three successful recreational, social group events for 25 members.

♦    Assisted with annual career / internship fair in 2010. Worked with campus staff to manage chairs / tables and decorations for the event.

Experience

Vantage World Travel, Greenville, SC                                      2009

Company that specializes in high-end travel packages.

Intern

♦    Updated 100+ pages of company website, including redesign and creation of pages (updated prices from 2008 to 2009 specifications). Maintained 99% accuracy.

♦    Designed five international client vacation packages, four of which were multi-country (three to four countries per package).

♦    Developed professional portfolio of internship work.

The Westin Poinsett, Greenville, SC                                         2008

Banquet Server

♦    Assisted in set up and decoration for 35+ weddings, business meetings, rehearsal dinners, and Mother’s Day brunch events.

♦    Managed customer relations when problems arose.

♦    Handled money from cash bar and made bank deposits.

Affiliation

South Carolina Recreation and Parks Association (SCRPA), Lexington, SC, Member 2009 – Present

Outlet for recreation and parks professionals to network and gain insight into new processes within the field.