Trainer/Consultant/Executive Assistant/Office Manager
Posted on: 2010-08-03
Myrtle Deanna Choice
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3165 Decatur Ave., Apt. E9 New York, NY 10467
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[email protected] Mobile: 917-418-0072
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Summary:
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Energetic, upbeat, hard-working professional with diverse experience as a teacher, trainer and systems consultant; trusted self-starter and team leader. Recent NYU/Polytechnic masters degree in management complements proven interpersonal skills and the ability to achieve results in a variety of settings. Combines wide range of enterprise-wide system projects expertise with artistic sensibility and talent.
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Experience highlights:
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Walnut Street Securities, New York, New York 08/03 − 06/10
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Assistant Office Manager, Helpdesk Administrator
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- Greeted clients and managed the call center in a busy office (scheduled client appointments, handled statement inquiries, redirected calls). \\r\\n
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New York County District Attorney’s Office, New York, New York 08/05 − 12/05
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Software Trainer
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- Trained over 1,000 staff members in Windows XP, Microsoft Office Suite 2003 (Word, Excel, PowerPoint) and in custom proprietary software. \\r\\n
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Diversified Systems, Gahanna, Ohio 05/01 – 08/03
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Consultant-Project Leader, Mergers and Systems Testing
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- Ensured complete communication between technology/software personnel and business unit personnel nationwide, resulting in improved certification and quality assurance efficiencies during mergers. \\r\\n
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- Coordinated and implemented the First Chicago-Bank One Y2K national testing/auditing protocols as applied to business certification and merger documentation. \\r\\n
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- Lead the First Chicago-Bank One team that developed a national integrated testing system, resulting in system-wide automation of certification standards. \\r\\n
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- Developed, implemented, and installed internal test script code to meet Federal guidelines for child support. \\r\\n
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- Standardized coding and technical data across all bank divisions (i.e., Commercial Lending, Installment Loans, Asset Management, Credit Card, Savings, and ATM – Online) resulting in significantly faster transaction run time. \\r\\n
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City Colleges of Chicago (CCC); National-Louis University (NLU) 05/96 - 07/01
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Program Coordinator, Adjunct Lecturer
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- At CCC, lectured in computer science and Microsoft applications to reach over 200 students per semester who earned an average GPA of 3.0 (4.0) and/or certificate. \\r\\n
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- At NLU, supervised/managed the complex logistics involved in 26 classes per semester; streamlined student delivery systems; improved faculty efficiency. \\r\\n
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M. Deanna Choice page 2
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Optimum Technology, Worthington, Ohio 05/95 – 05/96
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Information Technology Trainer and Consultant
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Lead the team that redesigned the statewide immunization system protocols for the Ohio Department of Health, resulting in a 100% improvement in infant immunization tracking;
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developed a new immunization document reporting system for over 181 statewide health agencies.
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Trained technical staffs in disaster recovery procedures for a new reporting and data exchange system; trained business staffs statewide in new screen modules and reporting procedures.
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Banc One Services Corp. and Bank One Trust System 03/93 - 05/95
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Programmer and Systems Analyst
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- Analyzed, programmed, and tested a vendor, package for the Asset Management and Commercial Lending Divisions that was implemented nationwide, affecting millions in deposits and billions in commercial loans. \\r\\n
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- In partnership with vendor, developed a post-merger backup and recovery system that unified multiple bank databases across four time zones. \\r\\n
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- Analyzed, documented, and maintained a cash assets production system that reduced both bank system abend rates by 80% while reducing IT department costs by about millions per transaction. \\r\\n
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- Analyzed and redesigned the bank’s internal and external customer security access system; implemented this redesign nationwide. \\r\\n
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- Administered security system access for traders, brokers, private bank portfolio managers, and data entry personnel; handled access questions across four time zones. \\r\\n
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Cutler Williams, Independence, Ohio 11/89 – 01/93
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IT Consultant and Software Engineer
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Technical skills:
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Software: Microsoft: Access, Excel, PowerPoint, Word; Adobe: Director, DreamWeaver, Fireworks, Flash, Illustrator, Photoshop; Compuware File-AID; Lotus SmartSuite.
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Education and training:
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NYU/Polytechnic Institute Masters of Science in Management (3.4 GPA) July, 2010 NYU/Polytechnic Institute Advanced Certificate, Organizational Behavior 2009
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Ohio State University Bachelor of Arts Degree March, 1981
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The Computer Learning Center Los Angeles, California June, 1986
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Microsoft Certificate Access, Excel, PowerPoint, Word May, 2005
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Interests, volunteer work and awards:
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NYC West Side Art Coalition; New York Studio School; Nation to Nation Networking (NGO);
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Chicago Artist Coalition; Positive Action for Charitable Entertainment (Chicago); LaSalle Senior Foundation (2000/2001 Volunteer of the Year Nominee); 2001 Hall of Fame inductee (Newark, Ohio HS); 1984-86: World Class Track Club (Los Angeles, CA).