Trainer/Consultant/Adjunct Lecturer/Master of Science/Software Engineer/Executiv

Posted on: 2010-08-03

Myrtle Deanna Choice                  

3165 Decatur Ave., Apt. E9                                                                                                  New York, NY  10467

[email protected]                                                                                                                   Mobile:  917-418-0072

 

Summary:

 

Energetic, upbeat, hard-working professional with diverse experience as a teacher, trainer and systems consultant; trusted self-starter and team leader. Recent NYU/Polytechnic masters degree in management complements proven interpersonal skills and the ability to achieve results in a variety of settings.  Combines wide range of enterprise-wide system projects expertise with artistic sensibility and talent.

 

Experience highlights:

 

Walnut Street Securities, New York, New York                                                                                                       08/03 − 06/10

Assistant Office Manager, Helpdesk Administrator      

 

• Greeted clients and managed the call center in a busy office (scheduled client appointments, handled statement inquiries, redirected calls).

 

New York County District Attorney’s Office, New York, New York                    08/05 − 12/05      

Software Trainer                 

                                                                                                                                                                                               

• Trained over 1,000 staff members in Windows XP, Microsoft Office Suite 2003 (Word, Excel, PowerPoint) and in custom proprietary software.  

 

Diversified Systems, Gahanna, Ohio                                                                                                                                     05/01 – 08/03 

Consultant-Project Leader, Mergers and Systems Testing

 

• Ensured complete communication between technology/software personnel and business unit personnel nationwide, resulting in improved certification and quality assurance efficiencies during mergers.

 

• Coordinated and implemented the First Chicago-Bank One Y2K national testing/auditing protocols as applied to business certification and merger documentation.

 

• Lead the First Chicago-Bank One team that developed a national integrated testing system, resulting in system-wide automation of certification standards.  

 

• Developed, implemented, and installed internal test script code to meet Federal guidelines for child support. 

 

• Standardized coding and technical data across all bank divisions (i.e., Commercial Lending, Installment Loans, Asset Management, Credit Card, Savings, and ATM – Online) resulting in significantly faster transaction run time.

 

City Colleges of Chicago (CCC); National-Louis University (NLU)                       05/96 - 07/01

Program Coordinator, Adjunct Lecturer                                                                                       

 

• At CCC, lectured in computer science and Microsoft applications to reach over 200 students per semester who earned an average GPA of 3.0 (4.0) and/or certificate. 

 

• At NLU, supervised/managed the complex logistics involved in 26 classes per semester; streamlined student delivery systems; improved faculty efficiency. 

 

 

M. Deanna Choice                                                                                                                                                                                                                             page 2

 

Optimum Technology, Worthington, Ohio                                                                                                                  05/95 – 05/96

Information Technology Trainer and Consultant

 

Lead the team that redesigned the statewide immunization system protocols for the Ohio Department of Health, resulting in a 100% improvement in infant immunization tracking;

developed a new immunization document reporting system for over 181 statewide health agencies. 

 

Trained technical staffs in disaster recovery procedures for a new reporting and data exchange system; trained business staffs statewide in new screen modules and reporting procedures.

 

Banc One Services Corp. and Bank One Trust System                                                                                03/93 - 05/95

Programmer and Systems Analyst

 

• Analyzed, programmed, and tested a vendor, package for the Asset Management and Commercial Lending Divisions that was implemented nationwide, affecting millions in deposits and billions in commercial loans. 

 

• In partnership with vendor, developed a post-merger backup and recovery system that unified multiple bank databases across four time zones.

 

• Analyzed, documented, and maintained a cash assets production system that reduced both bank system abend rates by 80% while reducing IT department costs by about millions per transaction. 

 

• Analyzed and redesigned the bank’s internal and external customer security access system; implemented this redesign nationwide. 

 

• Administered security system access for traders, brokers, private bank portfolio managers, and data entry personnel; handled access questions across four time zones.

 

Cutler Williams, Independence, Ohio                                                                                                                                    11/89 – 01/93

IT Consultant and Software Engineer

 

Technical skills:

Software:  Microsoft: Access, Excel, PowerPoint, Word; Adobe: Director, DreamWeaver, Fireworks, Flash, Illustrator, Photoshop; Compuware File-AID; Lotus SmartSuite.

 

Education and training:

NYU/Polytechnic Institute               Masters of Science in Management (3.4 GPA)               July, 2010 NYU/Polytechnic      Institute           Advanced Certificate, Organizational Behavior                  2009 

Ohio State University                                                Bachelor of Arts Degree                                                                                  March, 1981         

The Computer Learning Center   Los Angeles, California                                                                              June, 1986  

Microsoft Certificate                      Access, Excel, PowerPoint, Word                                                        May, 2005

 

Interests, volunteer work and awards:

NYC West Side Art Coalition; New York Studio School; Nation to Nation Networking (NGO);

Chicago Artist Coalition; Positive Action for Charitable Entertainment (Chicago); LaSalle Senior Foundation (2000/2001 Volunteer of the Year Nominee); 2001 Hall of Fame inductee (Newark, Ohio HS); 1984-86: World Class Track Club (Los Angeles, CA).