Programmer

PROFILE

>  Reliable, high-energy variable imaging programmer; extensive experience in direct mail projects for clients including Publishers Clearing House, Reader’s Digest, Antares, several casinos nationwide and diverse nonprofit clients.

>  Quick study with excellent transferable analytical, problem solving, organizational and customer relationship management skills.

>  Proven ability to evaluate complex customer data specifications and create/implement variable output formats, including coupon and other bar-coding, that meet both design and postal requirements.

>  Track record of success in protecting confidential information and adhering to highest standards of/procedures for data security.

>  Personable, flexible team player and confident project manager.

>  Recipient, Webcraft/Vertis Award for distinguished service to company.

Skills

GMC PrintNet™ Communications Suite, IBM 4381 and TSO/E processors, Pitney Bowes Group 1, MS Office suite, multiple e-mail platforms, BCC 2010 Mail Manager, In Design4, Xmpie, CrossFont, Paradox 11

Experience

EDMUNDS COMMUNICATIONS GROUP, Moorestown, nj               2/2010 – 7/2010 

Programmer

Programmed digital printing for casinos throughout the country including Sands, Harrah’s, Las Vegas Hilton, Trump Marina and Hollywood Grantville. Converted customer files from FTP sites to BCC compatible formats making sure that files met USPS postal regulations. Delivered completed press-ready files for production.

• Consult with clients regarding design and job specifications. 
• Negotiated redesign of in-process printing specifications. 
• Insured client satisfaction with finished product. 

HOME GOODS, North Wales, PA                                                         5/2009 – 2/2010 

Customer Service Associate

Moved to customer service position from retail sales within just one week of hire, in recognition of ability to defuse emotionally-charged situations and provide home décor store’s clients with exceptional service and shopping experiences.

• Play key role in improving/maintaining customer satisfaction by resolving 15 or more diverse complaints daily, ranging from issues with defective merchandise to payment discrepancies.
• Empowered to authorize and handle returns and purchases utilizing all payment media, from cash to gift certificates. 

Chosen as go-to associate responsible for guiding customers through store credit card application process. 

Webcraft/Vertis, Inc., Chalfont, PA                                              1987 - 2008 

Senior Imaging Programmer (1995 – 2008)

Junior Imaging Programmer (1989 – 1995)

Imaging Programmer Trainee (1987 – 1989)

Developed/enhanced technical skills for this specialty on the job while balancing it with production support and client relationship management accountabilities.  Promoted twice in recognition of subject matter expertise, collaborative style and outstanding customer service/mentoring ability.

• Chosen as lead programmer on $30 million Publishers Clearing House account for 14 years, coding and ensuring accuracy of variable contestant data in direct mail pieces.
• Improved data integrity and streamlined work processes for PCH account through meticulous implementation of standardized procedures.
  • Demonstrated solid consultative skills troubleshooting data/imaging issues and presenting alternative programming solutions for major clients including New York Life Insurance Company and U.S. Government Printing Office.
  • Earned reputation for outstanding customer focus by carefully analyzing requirements, customizing programs to meet imaging output specifications and performing thorough unit testing prior to release for production.
  • Ensured continued client satisfaction by responding quickly and efficiently to requests for data modifications and corrections.
  • Acted as technical liaison to sales, customer service and production units.
  • Built excellent instructional skills training new team members in all aspects of programming function as well as in company operating procedures/philosophies.
  • Improved junior and trainee programmers’ skills and job performance by performing detailed quality control of in-process and completed projects.

EDUCATION

Arcadia UNIVERSITY, Glenside, PA

Coursework in Computer Science

MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA

Associate in Applied Science, Computer Science

OTHER

• Employer-sponsored training in team building and workplace safety