Customer Service Associate

Posted on: 2010-07-07

Objective: Finding a position where I can utilize my passion and skills for providing efficient and polite customer service. Education and Skills Acquired: Florida International University Summer 2002-Summer 2004, Spring 2009-Summer 2010 Bachelor of Arts in Women’s Studies and Religious Studies Researched and analyzed the gender roles and expectations of men and women in Western society. Developed an understanding of leadership skills based on my close study of various religious leaders and their methods of attracting followers to their causes and groups. ABC Bartending School June 2009-July 2009 Certificate in Bartending Assembled popular mixed drinks and classic martinis and manhattans in a timely and efficient manner that satisfied the customer’s preferences. Practice methods of providing efficient customer service to each customer such as learning their first name and their favorite drink of choice. Ai Miami International University of Art and Design Spring 2005-Fall 2006 Associate of Arts in Fashion Design Created concepts for clothing lines based on inspiration from the past along with current fashion trends according to the needs of my target customer. Developed marketing strategies that promoted my brand and myself as a fashion designer. Previous Work Experience and Skills Acquired: JCPenney-Southland Mall December 2008- February 2009 Customer Service Associate-Children’s Department Assisted parents and children in selecting the garments that best fit their budding personalities. Rediscovered my inner child as I saw the joy in the faces of the children as they picked out their Hannah Montana, iCarly and High School Musical 3 merchandise. Express-Dadeland Mall April 2007-August 2007 Brand Sales Representative-Men’s Department, Women’s Clearance, Women’s Jeans, Women’s Career and Women’s Casual Department Selected garments that suit the customers particular style according to their specific body types. Interacted with each customer to get a sense of their personality so that they can express themselves better through their clothing. Bennigan’s-Miami, FL. June 2005-December 2005 Hostess/Server Assistant Promoted a family-friendly atmosphere by greeting each customer with a smile and a warm introduction to their server and our menu. Participated in singing songs and saying jokes on special nights such as Children’s night and Customer’s Birthdays.