Federal Account Representative

Posted on: 2010-05-21

SUMMARY                

• Advise and train order processing team on techniques and methodologies to achieve company goals. 
• Develop, coordinate and conduct SAP process training for the Order Processing Center. 
• Gather and compile data to support compliance efforts for training and performance evaluations for contingent employees.
• Assist in staffing, workforce planning activities, candidate selection and interviewing for various levels of responsibility.             

EXPERIENCE

2001 to present             John Deere Company                             Cary NC                                           

                                     Account Representative

• Coordinate the sale and delivery of product sold via company held contracts and agreements with Federal Agencies.                          
• Interpret contract terms and conditions and ensure agencies and dealers are in compliance with the Federal contracts.
• Disseminate contract updates and policy changes to internal and external customers via phone, email and company host training seminars.
• Resolve disputes between federal agencies and dealer/company personnel and explore alternative solutions for resolutions.

2000 to 2001                John Deere Company                             Cary NC

                                     Settlement Auditor

• Audited dealer settlements to ensure compliance with company’s policies.
• Assisted dealers with company settlements and  incentive program
• Maintained confidential dealer records and related settlements.
• Assisted account managers with marketing initiatives and interpretation of policies.

1999 to 2000                Value City Furniture                               Durham, NC                                      

                                     Human Resource Administrative Manager

• Performed a variety of HR generalist activities to included compensation, benefits, staffing, safety, health, legal compliance and employee communication.
• Interviewed applicants and conducted new hire orientation.
• Maintained personnel worker compensation and benefit enrollment files.
• Conducted employee performance reviews, training and development programs.

SPECIAL SKILLS     Notary Public, State of North Carolina                         

EDUCATION

December 2007             Strayer University                                  Cary, NC

                                     M.B.A., Human Resources             

May 1999                     North Carolina Central University            Durham, NC

                                     B.A., Finance

May 1993                     University of Maryland, Asian                 Okinawa, Japan

                                     Division                                                

                                     A.A., Business Administration