Jr Network Admin/ Help Desk

Posted on: 2010-04-19

Christina Edwards

Objective: To secure a position as a Helpdesk & Jr. Network Engineer/Administrator

Marketing Statement:  A graduate with a Bachelor Degree in Information Technology, I am excited to utilize the skills and knowledge that I have learned in maintaining a Windows based network.  Motivated with an open mind and the willingness to learn; will help me bring the following experiences, skills, attributes and a firm commitment to the success of your corporation.

EDUCATION AND ACCREDITATION

Westwood College ~ Long Beach, California, USA

Bachelors Information Technology

Major in Systems Security Bachelor Degree                                                                    2009 

-          Identify threats and use that knowledge to design and implement e-business
security measures, such as firewall systems and attacking recognition technologies

Computer Networking Associates Degree                                                                        2007

-          Qualifications prepares you to assume a variety of network positions including:  
Computer Network Administrator, Computer Support Specialist, and
Help Desk Technician

COMPUTER NETWORK ENGINEER

Technical Skills:

-          Install, configure, troubleshoot, and administer various servers (2000 and 2003 Server) to work with various server programs (DNS, DHCP, IIS, and Active Directory).

-          Install, configure, troubleshoot, and administer client operating system software (98, 2000 Pro, and XP Pro).

-          Built, configure and monitor WAN /LAN and Server systems using Cisco 2600 routers, Cisco 2950, Pix 501 and Catalyst switches.

-          Ensure that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines.

-          Install and configure new hardware and software (Microsoft Office, Outlook, and other assorted software) for end user workstations, laptops, printers, copiers, and related peripherals.

-          Assemble, install, configure and maintain physical computer equipment, including workstations and peripherals.

-          Maintain, troubleshoot, diagnose, and repair client workstations for hardware and software problems and failures.

-          Extensive experience with Microsoft Office and Windows Applications.

COMPUTER NETWORK ENGINEER

Technical Skills continued:

-          Configure, troubleshoot and maintain ISA firewall, Pix 501 firewall and Microsoft Firewall.

-          Install, configure and manage Linux/Red hat and SUSE OS.

-          UNIX, HTML, database applications, desktop computing, and network essentials.

-           Ability to manage the integration of network and e-business solutions while testing and evaluating hardware and software.

-          Developed skills in computer applications, writing, communications, and problem solving as it applies to a technical environment.

EMPLOYMENT HISTORY

Crosby Computer Systems ~ California, USA

Computer Sales and Support (Intern)                                                        January 2007 to present

-          Assisted the IT Administrator in resolving computer and
peripheral problems with end-users

-          Good communication and interpersonal skills for dealing with customers
in problem situations

-          Mechanical aptitude and the ability to think logically; and good problem-solving skills

-          Respond to telephone calls from users who are experiencing computer-related problems or who need assistance using a particular software application

-          Knowledge of computer operations, software and hardware to answer questions

-          Ask questions to determine what is causing users\' problems, walk users through possible solutions and diagnostic procedures

-          Identify possible causes or consult other computer experts to research the problem and develop solutions

Self-Employed Consultant ~ Canada & USA                                                                    12 years

-          Good financial planning and decision making skills; completed a market research and consumer needs assessment

-          Excellent people skills; open minded and able to provide information, advice
and feedback whenever possible

-          Creative, outgoing and energetic personality was needed to provide entertainment marketing ideas to professionals

-          Ability to remain courteous, patient and tactful when dealing with difficult customers

-          Enjoy coordinating information and directing the work of others, negotiating business contracts and developing innovative approaches to problems