Sr. Executive - Key Account Support

Posted on: 2010-04-19

JEENA LEWIS

 

 

 

 

 

Work History

 

 

 

Manipal Press Limited, Manipal, Karnataka (one of the major printing presses in India): Period Aug ’06 to Jan ‘10

 

Last Drawn Salary: Rs. 13,700/- per month (excluding incentives)

 

 

Joined as Officer – Customer Service (Trainee) till Jun ‘07

Roles and Responsibilities:

-          Interacting with the corporate telecom clients all over India for the execution of their orders

-          Generating and maintaining reports of the particular clients

-          Looking after the timely dispatches and deliveries of the materials pertaining to the respective clients

-          Handling queries and complaints regarding printing and packaging, quality, dispatches and deliveries

Worked from August 2006 to June 2007 and has been appointed as a permanent employee.

 

 

Promoted as Officer – Customer Service from Jul ’07 to Aug ‘09

Roles and Responsibilities: Covered all the responsibilities of Trainee – Customer Service officer with additional responsibility of payment collection and handling account related queries from the respective clients.

 

 

Promoted as Sr. Executive – Key Account Support from Sep ’09 to Jan ‘10

Roles and Responsibilities: Represented the employer by being a single source of communication from the receipt of PO till the collection of payments. This involved interaction with the national and international clients for all types of queries related to production, packaging, quality control, dispatch, delivery, accounts and payments. Also responsible for meeting the commitments given, planning according to customer needs, supervising the dispatches and customer satisfaction of particular clients.

 

 

 

 

 

 

 

 

 

• Reliance Web World, Udupi, Karnataka (Franchisee of Reliance Communications):

 

Commercial Executive: Period from May ‘05 to Sep ‘05

Roles and Responsibilities:

Stock Maintenance, Handling customer queries, MIS generation…

 

 

• Ganesh Agencies, Udupi, Karnataka (A wholesale dealer of Britannia):

 

Office Assistant (June 2003 to May 2005)

Roles and Responsibilities:

Counter Sales, Maintaining stock and accounts. Worked from June 2003 to May 2005 and has been promoted as Commercial Executive in Reliance Web World.

 

 

v      Major clients handled:

 

National clients:

Reliance Telecom Limited

Aircel Limited

Bharath Sanchar Nigam Limited

Mahanagar Telephone Nigam Limited

Tata Teleservices Limited

Videsh Sanchar Nigam Limited

MTS

 

International clients:

Vodafone Ghana

Hutch Srilanka

Airtel Srilanka

Lanka Bell

Abba Electronics, Dubai

Etisalcom, Bahrain

 

Trainings Attended

 

• Induction on printing and packaging
• MS Excel Spreadsheet Proficiency

 

Educational Qualification

 

• MBA in Customer Relationship Management, SCDL, Pune (pursuing)
• B.Com, Mangalore University, Karnataka
• Diploma in Computer Management, Data Point, Karnataka
• Office Management and Secretarial Practice (Sr.), Mangalore University, Karnataka.

 

 

 

 

 

Personal Profile

 

Date of Birth:                  February 6, 1983

Languages known:           English, hindi, Kannada, Konkani

Marital Status:                 Single

 

 

I hereby declare that the information given above is true and correct and not liable to any error.

 

 

 

 

Jeena Lewis