Administrative Assistant/Front Desk Reception

Posted on: 2010-04-08

Terra Page-Penner

 

[email protected]

 

 

Administrative Office Support/Receptionist/General Office Organization

 

Qualification Highlights

Established a routine customer follow-up system to encourage regular on-time payments and assure continued cash flows. Achieved increased payment frequency from 75% of accounts.

Provided receptionist and office support services to maintain quality customer service and timely

response to customer and office staff requests.

Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously.

Initiated action and follow through to conclusion of business commitments. Capably learn new skills,

i.e., industry specific accounting programs, contact database programs, desktop publishing programs.

Handle colleague and customer internal/external telephone inquiries; and coordinated internal/external

deliveries providing 50% higher customer satisfaction.

Creative problem-solver. Identify problems/needs and initiate reasonable, effective solutions. Considered

whole problem and focused on real impact of decisions and actions.

 

Professional Experience

Computer proficiency on Windows platform include MS Office Suite (Word, Excel, Outlook, Publisher

and Power Point), Act! database, Roxio and Nero media creation programs.

Telecommunications: 10 years plus of providing receptionist / switchboard support (paging system, 5-10

incoming lines, 10-25 internal extensions with various phone systems. Greeted and connected

customers, business associates and job applicants.

Provided general office support by typing documents, filing reports, entering data, shipping, invoicing, accounts payable and receivable, new customer account set up and background check. Coordinated meetings, appointments, schedules for sales and HR. Supported from 1 to 5 departments, managing voicemail and e-mail for all departments. Word processed documents at a rate of 65 WPM with high accuracy along with proofreading. Efficiently operated copy/scanner and fax machines to reduce equipment misuse. Designed, managed and maintained comprehensive filing systems.

Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.

 

 

Skills

Confidential Correspondence

and Data

Document Creation and

Maintenance

Customer Service and

Relationship Management

Computer literate

Knowledge of Office Equipment

Mail Routing

Database & Contact

Management

Accounts Receivable/Payable

Office Protocol/Practice

Compliance

 

Employment History

Flame Spray, Inc., Denver, CO 2005 - 2010

Administrative Office Support

 

CDC, Inc., Denver, CO 1999 - 2004

Warehouse & Administrative Support

 

Education

New Horizons Computer Schools, Englewood CO

Certificate, MS Office Productivity, 2005

T.H. Pickens Tech Institute, Aurora CO

Certificate, Business Word Processing, 2003

PPCC, Colorado Springs CO

AS, Business Administration

 

Honors

Military - Aircraft Electronics Tech; honorable discharge, United States Air Force , Peterson Air Force

Base, Colorado Springs CO

 

Volunteer

CMA - Colorado Chapter, Aurora CO 2005 - 2006

Secretary/Newsletter Editor

Coordinated, assisted and established new CMA chapter in Aurora, Colorado.

Designed database of all Colorado Motorcycle monthly rides, charity events and swap meets

New member orientation packet including mission statement and name tag.

Assisted road captains with scheduled rides, routes, maps and other information.

Designed, edited and published monthly motorcycle / chapter newsletter.

 

[email protected]