Technica support in os & Hardware
Posted on: 2010-03-27
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RESUME
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Carreier Objective :
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To work for an Organization, which gives a modern value added Information & technology solutions. Learn as well utilize my skills in Industrial field.
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Professional Experience.
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Organization : IBM India Pvt Ltd (Worked as contractor from “Rahul Commerce Pvt Ltd”)
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Position : Customer technical support Engineer
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Period :15th September,2006 to till date.
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Responsibilities :
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1. Hardware and Operating system support of IBM & LENOVO Laptops.
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2. Technical support over phone.
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3. Onsite customer visit.
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4. Worked for Customer Satisfaction.
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Personal Skills :
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1. Extremely keen to learn, problem solving ability ,Innovative and fast
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Grasping capability.
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2. Knowledge of IP addressing, Subnetting
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3. OSI layers
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4. TCP/IP protocol
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5. Windows XP,MSDOS, Windows Vista,language C
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6. Persuing MCSE
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Field of interest:
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To work with new technologies
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System administration
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Networking
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Technical support
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Educational Qualification:
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Technical : Diploma in Electronics & Telecommunication Engineering (2003-2006) with 83.7% ,Board of West Bengal State Council of technical Education.
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General :
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1. Matriculation With 80.37% (Star marks) in 2001 from W.B.B.S.E board.
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2.Higher Secondary with 68.3%(1st division) in 2003 from W.B.C.H.S.E board.