Technica support in os & Hardware

Posted on: 2010-03-27

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RESUME

Carreier Objective :

 To work for an Organization, which gives a modern value added Information &    technology solutions. Learn as well utilize my skills in Industrial field.

Professional Experience.

Organization : IBM India Pvt Ltd (Worked as contractor from “Rahul Commerce Pvt Ltd”)

Position : Customer technical support Engineer

Period :15th September,2006 to till date.

Responsibilities :

1. Hardware and Operating system support of IBM & LENOVO Laptops.

2. Technical support over phone.

3. Onsite customer visit.

4. Worked for Customer Satisfaction.

Personal Skills :

1. Extremely keen to learn, problem solving ability ,Innovative and fast

    Grasping capability.

2. Knowledge of IP addressing, Subnetting

3. OSI layers

4.  TCP/IP protocol

5.  Windows XP,MSDOS, Windows Vista,language C

6. Persuing MCSE

Field of interest:

To work with new technologies

System administration

Networking

Technical support

Educational Qualification:

Technical : Diploma in Electronics & Telecommunication Engineering          (2003-2006) with 83.7% ,Board of West Bengal State Council of technical Education.

General :

1. Matriculation With 80.37% (Star marks) in 2001 from W.B.B.S.E board.

2.Higher Secondary with 68.3%(1st division) in 2003 from W.B.C.H.S.E board.