Technical Support III

Posted on: 2010-03-26

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Elizabeth Anne Mason

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Objective                    To obtain an engineering position with a technical organization to gain further experience in the engineering field.                                     

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Experience                 6/2004-Present      Citi Cards of Columbus               Columbus, OH
                                    Technical Support III

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• Responsible for thousands of marketing programs; tracking inventory and ensuring warehouse/machine specifications met with multiple vendors.
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• Capability to communicate any program changes to necessary departments ensuring further quality.
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• Perform weekly validations of customer card statements, reviewing criteria and working with program managers to amend any issues.
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• Accountable for daily reports of program usage reported to program managers.
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• Elevated attention to detail.                           
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                                    Operational Assistant

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• Efficiently and accurately verify quality of all mail produced.
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• Organization and high attention to details.
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• Ability to coordinate workflow within a tight production environment to ensure all mail is processed within timeliness deadlines.
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• Assist production team with knowledge of machines.
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Machine Operator

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• Operate multi-insertion machines.
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• Exceed high levels of quality.
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• Change over components and basic maintaince.
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• Responsible for meeting daily quota.
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                                    2/2003-3/2004       THK Manufacturing of America         Hebron, OH

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Machine Operator

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• Undertook in multiple quality assurance tasks.
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• Implemented use of calipers, micrometers, various gauges, tensile testers.
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• Operated multiple machines at once including: robotics, assembly lines, cutting mills, CNC lathes, automatic welders, tapping machines, presses, and washer/dryers. \\r\\n
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  • Responsible of making adjustments on processor machines.
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  • Performed daily maintaince and monthly changeover.
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  • Able to meet quota and quality demands.
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2/1998-3/2003       Manpower                                        Heath, OH

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General Laborer

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• Compiled warehouse inventory.
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• Performed all aspects of shipping: packing, labeling, order filling.
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• Ensured quality standards: inspection, and sorting.
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• Operated assembly lines.
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Education                    2005-2009 Columbus State Community College Columbus, OH

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Associate’s Degree in Electro-Mechanical Engineering Technology.

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1995-1999             Newark High School                         Newark, OH

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General Equivalency Diploma                                   

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Volunteer                    Member of first-aid response team, attended first-aid/CPR course. Secretary of Safety Committee.

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References                 Available upon request

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