System Administrator
Posted on: 2010-03-04
Summary of Qualifications
9 years of Help Desk user support Expertise
9 years Windows OS 2000 XP Pro support
9 years Windows Server NT, 2000 and 2003support
9 years Windows Server 2000, 4 years 2003 Active Directory Design, Administration, Security and support
9 years Basic LAN, WAN and Wireless Network Design and support of Windows and Cisco clients
6 years Symantec Client/Server suppor
6 years Supporting function in a 5,000 to 10,000 users Help-Desk environment
6 Performed Network Administration duties
6 Network TCP/IP Support and Configuration
12 years A + Support
12 years of overseeing, planning, directing, organizing daily work.
12 years of analyzing, recommending and planning daily activities for departmental work
12 years Experienced training and mentor employees in a technical environment
MCSE Trained
A+ Trained
Helped all employees develop a positive outlook
Management of over 30 + employees
Strong communication and organizational skills
Successful in prioritizing workload and meeting deadlines
Strong recruiting and hiring skills.
Effective customer service performed with both internal and external customers
Successful strategic planning with management team and staff members
Strong decision-making skills
EDUCATION
IOWA STATE UNIVERSITY, BS 1996, Iowa State University
BS - History, and Instructional Technology training as it applies to computer software and hardware. Focused on how to review the software and how it will be applied in a classroom setting. Focused on computer hardware and how students would use the hardware and keep the process interactive. Other Backgrounds of minor: Teacher training at secondary level. Sociology and Psychology minors as they apply to History.
Des Moines Area Community College : Windows Server 2003, Cisco Routers and Switches, Network Design. A+ Computer Hardware Support
DRAKE UNIVERSITY 1992.
Teacher training secondary level 110 hours of teacher training. Sociology
Work History :
IBM October 19,2009 to Nov 2, 2009
Dubuque, Iowa 52001
Primary Responsibilities:System Adminstrator
Server Buillds OS 2003
Activite Directory Builds, Security Desisgn and Support
GPO Builds and Support
Server Farms Support and Cluster Support
VM builds and Support
Wiindows Server Support NT, 2000, 2003
Windows Security updating and Sceduling on Server 03
Prairie Meadows Race Track and Casino- June 15, 2009 to August 15 2009
1 Prairie Meadows Dr
Altoona, IA 50009-2100
Primary Responsibilities: Infomational Trchniology Technician
Desktop and Network and Server Support
Dell And IBM Servers, Workstations and HP printers
Assist assigned users with software issues
Provided On-site maintenance and troubleshooting for PC workstations and Peripherals u
Diagnosed and resolved PC operational Problems
Performed Software installations.
Developed and help design new workstation images
Network TCP/IP configuration procedures
Evaluated PC performance and recommend replacement procedure
City Of Des Moines Information Technology Department-September 25, 2005 to April 2009
Armory Building § 602 Robert D Ray Drive
Des Moines, Iowa 50309-1881
Phone: (515) 283-4060
Primary Responsibilities:. Departmental User Desktop Support Technician:
Desktop and Network Support for HP/Compaq Servers, workstations and printers
Active Dirctory Adminstration , Security Support of Server 2003
Evaluated and aided in the realignment of an Active Directory structures with in departments
Performed Network Administration duties
Network TCP/IP Support and Configuration
Help develop GOP Polices and recommend changes.
Assist assigned users with software issues
Provided On-site maintenance and troubleshooting for PC workstations and Peripherals u
Diagnosed and resolved PC operational Problems
Performed Software installations.
Developed and help design new workstation images
Evaluated PC performance and replacement procedure
Secondary Responsibilities: Project Portfolio Management of All IT Projects for the City Of Des Moines:
Establishment of Project Administration Office
Portfolio Management of – IT projects
Improved communication between City Departments and IT staff
Clarity of projects timing ,Clarity of roles and responsibilities of Project Managers and Technical Leads
Improved on Planning of projects
Communicating to all stake holders the status of a project via. PSR (Project Status Report) form.
Departments now are more engaged in business processes planning and writing business plans
Clarity of Resource allocation of limited Information Technology staff
Heartland Payment Systems – April 15, 2005 to August 19, 2005
Corporate Headquarters, Finance, Sales and Marketing
90 Nassau Street, Princeton, NJ 08542,888-798-3131
Primary Responsibilities: Installation Tech:
Performed new merchant installation and training functions on behalf of RM‘s.
Performed on going on-site merchant training as needed.
Provided merchants with a local contact for immediate on-site assistance as needed.
Worked in conjunction with the service center to resolve outstanding problems and issues.
Visited on-site with merchants when requested to assist with difficult issues.
Reviewed merchant downgrade activity to identify reasons for disqualification. Implemented changes to eliminate or reduce.
Performed on-going account maintenance functions requested by merchant (i.e. add card types, funding account changes, address changes, download updates, etc.).
Wells Fargo Mortgage - December 18, 2003 to February 28, 2005
Help Desk Technician (Technology Connections)
Primary Responsibilities: Help-Desk Technician Level 2 , 3
First Line Support for Novell Migration to Windows Active Directory
Supported Microsoft OS Windows 95-Windows XP
Member of a specialty team. Migrated laptops and desktops from Windows 95/win2000 to Windows XP
Software trouble shooting for Internet Explorer, Windows, Outlook, Word, Excel and Access.
Analyzed problems and developed resolution for printer problems.
Browser configurations and installations
Network connectivity trouble shooting TCP/IP, Novell….
Software support for over 150 in house developed programs
Password resets for over 13 different applications
Iowa Foundation for Medical Care-January 11, 1999 to June 21, 2003
1776 West Lakes ParkwayWest Des Moines, Iowa 50266 (515) 223-2900FAX (515) 222-2407800-383-2856 Primary Responsibilities: Help-Desk Technician Level 2,3 Network Infrastructure Design and Implementation training Supported Microsoft OS 3.1-WIN2000 Supported 50 plus Servers and their sites
Software testing, development and trouble shooting for a Microsoft Access Database Application
Analyzed and provided assistance on printer problems and developed resolution
Browser configuration and installation
Analyzed and resolved complex problems for IE and Netscape
Dialer configuration, TCP/IP and troubleshooting.
Win2000 Server
2 years LAN/WAN experience
MCSE WIN2000
Best Buy - West Des Moines IA, May 1997 to Janury 1999.
Primary Responsibilities: Computer & Home Office /Manager
Managed a full-service Computer Department that grossed over $12 million annually.
Taught, Trained, and Coached all Employees under my supervision
Diagnosed PC problems from bad memory to motherboards.
Assembled LAN network packages.
Diagnosed PCs for upgrades and add-ons such as printers, scanners & video conferencing, multi-media devices.
Trained/coached new and current employees on how to diagnose and upgrade personal computers.
Helped employees develop skills in selling a variety of PC products.
Consulted with small businesses regarding the implementation of LAN network systems.
Computers & Home Office - Senior-Assistant Manager - August 1996 to February 1997.
Diagnosed PC problems from bad memory to motherboards, putting together LAN network packages.
Diagnosed PC for upgrading
Provided analysis on accurate and economical upgrades, such as printers, scanners and video technology.
Configuring Conferencing and multi-media devices.
Video Biz 1983 – 1992
Primary Responsibilities:Store Manager and Part Owner and Managed Daily store operations:
Accounting / Payroll
Marketing
Advertising
Inventory Control
Asset Management of equipment
Training
Hiring /Firing
All Computer Operations, this store was a beta test site for a nation-wide software developer of video retail rental and sales. The store participated in this for over 5 years helping develop a user friendly interface and an accurate inventory control process.