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Customer Service Specialist Resume


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SUMMARY        Strong work ethic, Detail-oriented, Goal and project driven, Well organized.

EDUCATION        Mercer University - Macon, GA
            B.S.S.S. Criminal Justice - May
            . G.P.A


City of Monroe Public Works Dept., Monroe, Georgia
Customer Service Specialist            April - Present

Respond to routine requests for information from officials, members of the staff, and the public or other individuals.
Provide excellent customer service while attempting to resolve conflicts.
Process and maintain records on all work orders and time tickets.
Provide general information regarding city policies and procedures to customers.
Coordinate community service and inmate labor schedules.
Prepare work logs, accident reports, sick leave, and vacation requests.
Prepare purchase requisitions and submit to city purchasing department.
Oversee aspects of community building rental from answering inquiries relating to lease, to showing property, mailing leases/invoices, and scheduling.
Maintain and adjust department’s inventory.


Color Graphics, Inc., Atlanta, Georgia
Accounts Payable                May - April

Handled all activities in accounts payable according to established terms.
Matched receiving documents and purchase orders to corresponding invoices.
Coded all vendor invoices for payment, and reconciled vendor statements.
Ensured timely payments of vendor invoices.
Entered receiving documents and made adjustments to inventory when needed.
Communicated with vendors regarding any unpaid invoices or discrepancies.
Managed paid vendor invoice files.
Provided back-up support for Account Manager.
Reviewed expense reports for completeness and accuracy.

Color Graphics, Inc., Atlanta, Georgia
Customer Billing                May - January

Processed and prepared customer invoices.
Researched and reconciled customer accounts.
Processed credit applications.

Proficient in general office equipment, fax machine, calculator, photocopier, etc.

Able to operate a personal computer, phone system, fax machine, copier, or other equipment as necessary to complete essential functions to include the use of word                             processing, spreadsheet, database, or other system software.

Able to determine, calculate, tabulate, or summarize data/information.

Capable of communicating effectively and courteously over the phone, in writing, and in person with the public and department employees.

Typing - words per minute.
Data Entry -, alpha/numeric keystrokes per hour.

Georgia Work-Ready Certified