Office Manager

Posted on: 2010-01-14

PROFESSIONAL EXPERIENCE

Office Manager/Administrator

 Provide customer service by responding to customer inquiries and complaints

 Hire, train, and evaluate personnel, prepare schedules for employees and complete payroll

 Conduct employee meetings and record minutes

Respond to inquiries regarding policy, procedures, safety rules and regulations

Direct and supervise employees engaged assigned duties

Schedule daily appointments and handle phone communication

Maintain records and perform basic bookkeeping

Dispatcher

Correspond with shippers to secure freight loads found on various load boards 

 Receive and submit broker packs/rate confirmation sheets from shippers via fax or email 

Correspond with carriers to relay freight details and logistics of the loads as they are received 

Resolve pick-up and delivery issues to ensure customer satisfaction 

Provide continual updated information to shippers on load status; generate reports to reflect productivity

Maintain records of customer request, services performed, charges, inventory, and other dispatch information

Advise drivers about construction areas, accidents, congestion, weather conditions, and other hazards over the road

Arrange for necessary repairs to restore service on trucks and equipment

Administrative Assistant

Operate fax machines, copiers, multi-line phone systems, and computers

 Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals

Handle all inquiries and direct them to appropriate persons according to their needs

Set up and maintain paper and electronic filing systems for records, correspondence, and other material

Open, read, route, and distribute incoming mail and respond to routine letters

Make copies of correspondence and other printed material

Review work done by others to check for spelling and grammar

Ensure that company policies are followed and recommend revisions

Compose, type, and distribute notes from meetings

Employment HISTORY

Office Manager/Dispatcher, Will and Honor Transport -Houston, Texas                                      2007 – 2009

Administrative Assistant, Burnett Staffing Professionals – Houston, Texas                                                2006 – 2007

Loan Processor, PHP-Associates – Houston, Texas                                                                      2006 – 2006

Direct Care Staff, Nikki’s Children’s Home – Houston,

Medical Assistant, Texas Children’s Hospital – Houston,

Receptionist, Burnett Staffing Professionals – Houston, Texas                                                       1998 – 2000

Education& TRAINING

Medical Administrative Assistant Certificate, Education America – Houston, Texas

Diploma, Clear Lake High School – Houston, Texas