Customer Service Representative

Posted on: 2009-10-26

SAMANTHA R.TUCHOLSKI Post Office Box 311017 Houston, Texas 77231 713-987-4727 [email protected] SUMMARY A position with an established company that would apply the customer service knowledge, inter office and administrative skills of a business professional to achieve company objectives and operational growth. AREA OF SPECIALTY Familiarity with Microsoft Office, prompt in assisting consumers or clients in a friendly, professional manner Job history in General Manager Duties, training, managing new employees, continual service to consumers as needed Organized and efficient with data entry, office etiquette, multi line phone systems and filing PROFESSIONAL EXPERIENCE Customer Service  Eight years as a General Manager  Sustain excellent service, by suggesting options for making the most of shopping, dining or client experience  Aptitude in analyzing queries and consumer concerns and working out positive solutions  Proactive in establishing lasting business partnerships in addition to continuing trust based on effective service delivery and professionalism Administration  Ability in front office organization, phone etiquette, log in sheet accountability, messages and inner office communication for staff  Knowledgeable in handling multiple line phone systems, client relations and office machine operations  On time with project deadlines  Respectful of staff, other employees and consumers or clients Management  Confidently upheld operations on a daily basis, analyzed financial data and sales activities  Utilized learned consumer interaction skills on a daily basis  Effective in training and guiding new employees on job responsibilities and office functions COMPUTER SKILLS MS Office, Windows, Internet Explorer, Research EMPLOYMENT HISTORY File Clerk Sacco’s Church Supply Company Houston, Texas 2/08-2/08 (Contract) Receptionist, Sales Associate The Women’s Home Cottage Thrift Store Houston, Texas 8/08-6/09 (Volunteer) Server Pei Wei Asian Diner Houston, Texas 11/07-3/08 Server I HOP Houston, Texas 4/07-8/07 General Manager 99 Cent Store Houston, Texas 7/97-11/04 EDUCATION Great Mills High School Great Mills, Maryland Diploma