Sales Support

Posted on: 2009-10-20

Jacqueline Thompson 1741 Peachtree St, Winston-Salem NC 27107 Cell # 336-989-2537 [email protected] Work Experience Macy’s Winston-Salem, North Carolina Sales Associate September 2008 to Present • Assisting customers in ringing up sales at registers and/or bagging merchandise. • Provide outstanding service with a friendly environment, which includes greeting and acknowledging every customer • Maintaining solid product knowledge and all other aspects of customer service. • Assist in floor moves, merchandising, display maintenance and housekeeping. • Coordinated the processing and replenishing merchandise and monitoring floor stock. • Aid customers in locating merchandise. • Any other tasks as assigned by manager. DKI Services Corporation Chicago, Illinois Sales Support Coordinator March 2007 to August 2008 • Maintained confidential sales spreadsheets • Run monthly member and affiliate reports from Salesforce and month claims reports • Provide updated monthly member and affiliate report for specific accounts which includes the DNU contractors for each account. • Analyze and interpret program results to demonstrate impact of client participation in programs. • Maintain inventory of marketing services supplies and sales collateral. • Coordinated weekly one on one phone call to all members of the sales team to determine individual support needs and maintained calendars. • Worked closely with the Marketing department on various projects, newsletters and websites • Assist on collection issues the contractors send to the NAD for assistance. Volunteer Work Chicago, Illinois New Zion MB Church January 2000 to August 2008 • Worked closely with fellowship ministry to ensure the proper documentation of all member of the Church. • Updated member spreadsheets. • Prepared weekly announcements for Sunday services. • Prepared Sunday school lessons for children and youth. Hotel Burnham Chicago, Illinois Sales Coordinator April 2005 to February 2006 • Worked with Group Sales Manager and Reservations to prepare 30-60-90 day group forecasting; assisted Group Sales Manager with group promotions and/or mail campaigns • Coordinated with Front Desk Manager and staff to ensure that all groups coming in were accommodated properly. • Created contracts for Groups or Guests after Sales Manager received acceptance of proposal, and entered all group or guest information in database. • Contacted all confirmed groups upon receipt of signed contract, confirmed dates, room blocks and/or deposits (if needed) and payment methods. • Alerted all departments of any special needs or requests of guests, submitted files 24 hours prior to guest arriving. RCN Chicago Chicago, Illinois Sales Ops. Coordinator December 1999 to December 2004 • Provided Administrative support for Vice President of Sales and Marketing. • Provided customer service leadership with regards to all facets of customer contract and operations analysis. • Instrumental in working on the company’s transition team after the acquisition of 21st Century Telecom, One Point Communications and Wedgewood Communications. • Maintained and reviewed Bulk and R.O.E. (Right of Entry) contracts, yearly increases, renewals, and adjustments. • Handled escalated customers as well as Bulk and R.O.E. building complaints. • Coordinated order status with other departments to ensure timely resolutions. • Input various information and data into computer; maintained accuracy and legitimacy of data. • Exhibited proficiency in MS software application, proven ability to handle multiple tasks simultaneously. Superior Bank Chicago, Illinois Loan Originator November 1997 to November 1999 • Participated in team effort of cold calling in order to generate new business; set appointments for Loan Officers with customers seeking to refinancing mortgages. Americast Itasca, Illinois Customer Service Rep. November 1996 to July 1997 • Handled large volume of incoming calls for cable service, established accounts for new customers. • Troubleshot with existing customers on connections of service and proper usage. Ameritech Chicago, Illinois Operator Services April 1989 to July 1996 • Answered incoming 411 information calls Education Bryant and Stratton College Harold Washington College Fall 1987 to Spring 1989 Fall 1986 Major: Banking Diploma