Account Manager

Posted on: 2009-10-06

Laura L. Timm 5044 Dewey Avenue Saint Louis, MO 63116 314.574.3092 [email protected] HIGHTLIGHT OF QUALIFICATIONS Results-driven Sales Management professional with proven success in capitalizing upon market opportunities to realize growth, goal attainment, and excellent customer service. Over 7 years of experience in delivering selling strategies to maximize account and business development. Versatile and creative leader who possesses a strong work ethic and passion for achieving win/win scenarios for customer and organization. Willing to relocate and travel. Areas of expertise include: Consultative Sales & Relationship Development Customer Needs Analysis Public Speaking & Presentation Skills Team Building & Partnership Selling Technical & Sales Presentations Staff Planning, Training, & Management Revenue Generation & Quota Achievement Team Performance Improvement PROFESSIONAL EXPERIENCE Enterprise Rent - A - Car, St.Louis, MO 2001-2009 ACCOUNT MANAGER - Fleet Management 2008-2009 Managed and developed a book of business, aligning sales process with client\'s long term fiscal goals and implementing process improvements. Clients included Anheuser Busch-InBev, Laclede Gas, City of Clayton, Saint Louis County, the Metropolitan Sewer District, Whelan Security, Nooter Construction, Pella Windows & Doors, Guarantee Electrical, Terminal Railroad Association. AREA SALES MANAGER - Airport Rental Operations 2008 Hired, trained, and developed sales and operations team, drive revenue and control costs, vendor negotiations, facility management, process management, and outside sales. * Implemented inside and outside sales training for management team, as well as training management staff to develop the counter sales team. * Top 5 Area Sales Manager in the Midwest Region June, July and August. Ranking based on growth, profitability and customer service. * Managed security and profitability of over $2 million in inventory. GROUP SALES AND MARKETING MANAGER - Saint Louis Region 2007-2008 Managed high level relationships with nationwide clients of Enterprise. Participated in industry focus groups. Managed outside sales of technology package to dealerships and bodyshop clients. Rate management of rental pricing for St. Louis region. Recommended rate strategy to Controller and Regional Management team, and oversaw execution of rate plans. * Sold, implemented, and managed ARMS technology package to dealerships in the St. Louis region. As the only employee selling and servicing this package, fifteen new dealerships implemented the technology, resulting in thousands of additional car rentals. * Managed relationships with executives of insurance companies who direct business to Enterprise rental branches nationwide. * Sold Enterprise\'s value proposition, and managed nationwide customer service concerns. AREA SALES MANAGER - Daily Rental Operations 2006-2008 Hired and developed a team of managers and trainees, managed overall profitability of rental locations, outside sales to manage existing and new client growth. * Managed six locations, employees and profitability of each location. * Directed sales performance maximization, developed top performing branch mangers and trainees. * Designed and executed effective marketing and customer service plans. BRANCH MANAGER - Daily Rental Operations 2004-2006 Directed in store sales staff training and development. Increased profitability, growth, and customer service of each location, and achieved sales performance maximization. * Managed three locations at separate times, including the St. Louis Airport. Top branch manager in customer service, growth and profitability at each location. * Managed relationships with body shops, dealerships and other businesses that referred rental customers. MANAGEMENT TRAINNEE/ASSISTANT MANAGER - Daily Rental Operations 2001-2003 Other experiences as head resident assistant (college housing), manager for food svc and dining hall, event planner, gym administration, and bank teller EDUCATION BA, Economics and Music History Oberlin College, Oberlin, OH PROFESSIONAL DEVELOPMENT Numerous courses on Leadership and Management Valuing Diversity Professional Relationship Building Business to Business Sales Customer Service Sales TECHNICAL COMPETENCIES MS Office, Outlook, Intranet, Internet Research, Customer Management Software, Automotive Rental Management Systems. COMMUNITY INVOLVEMENT Compton Heights Community Band Recreational League Kick ball and Softball Teams Volunteer, Special Olympics Board Member of Association of Automotive Service Providers (AASP)