Mortgage Assistant

Posted on: 2009-09-24

Hannah C. Williams 730 4TH Street North, Unit# 603 ▪Phone: (612)605-4825 Minneapolis, MN 55401-1987 ▪Email: [email protected] OBJECTIVE To obtain a position as an Administrative Assistant or equivalent. Key Strengths  Microsoft Office  Staff Training/Development  Customer Service  Written Communication  Inventory/Purchasing  60 WPM typing speed  Detailed and creative  Outgoing and personable  Ability to work alone  Handle stressful situations EXPERIENCE Mortgage Assistant-Aerotek Temp Agency, Bloomington, MN Dec/2008 – May/2009 Assisted processors and closers by verifying confidential customer information and maintaining information databases. Faxed and emailed loan documents to the IRS, banks, and processors.  Loan correspondence  Documentation and research  Filing, faxing, and data entry  Provide support to processors and closers Customer Service Representative Handled customer inquiries, complaints, and software questions. Manage a high-volume workload within a deadline-driven environment.  Retain customers; encourage customers to download free software provided.  Troubleshoot and resolve complex technical issues and customer complaints.  Communicate with customers by means of telephone  Maintained databases of information Administrative Assistant-Johnson Brother Liquor Company, Saint Paul, MN 2007 – 2008 Handled multiple phone lines, greeted customers, performed data entry, billing, and invoicing. Idententified and resolved complains from customers. Assisted managers with various projects and deadlines.  Billing, purchasing, and payroll  Computer data entry and management  Customer relations and reception  Telephone Reception  Manage shipping invoices and products CERTIFICATIONS  Paraprofessional, Certified Dental Assistant EDUCATION Saint Paul College, Saint Paul, MN 2007 – Spring 2010 Associates of Applied Science (A.A.S)