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To obtain a career with a company where I will be able to exercise and exhibit my skills gained through relationship management. My organizational, and communication skills set me apart as a prime candidate for this position.
Capital One Bank, N.A.
Relationship Banker II (May -October ) Dallas, TX
Promote and sell banking products/services, provide customer service assistance and perform related duties as required to achieve banking office goals. Handle loan requests, applications and processing. Responsible for ensuring compliance of all policies and procedures effecting the day-to-day operations of the banking office. Coordinate daily meetings and activities for my branch office. Follow up with customers on a weekly and monthly basis to ensure customer satisfaction and account management. Also, I have maintained a % on all my Mystery Shop Scores.
Strategic Fulfillment Group
Customer Service Assistant Supervisor (March -May ) Big Sandy, TX
Began by taking catalog orders from customers and level- maintenance. Was promoted to customer service representative within six months time. Handled ordering problems, billing, maintenance, returns/exchanges, clubs, series and subscriptions and focused on the customers needs. Through my proven excellence I was promoted to be the assistant to the supervisor for our outside companies to handle escalated customer service and company issues.
United States Navy Aviation Mechanic E (July -March ) Great Lakes, IL Released due to Entry Level Medical Separation
Administrative/Clerical Assistant (July -December ) Tyler, TX
Responsible for assisting the Senior Administrative Assistant, research activities and secretarial work. Daily tasks included, but not limited to, prioritizing incoming correspondence, screened telephone calls, managed electronic and paper files, and coordination of inner-office and inner-local mail.
Proficient in Microsoft Office, Power Point, Word, Excel ~ –key/experienced typing skills ~ Strong Organizational and Communication Skills
Education Gary Job Corps ~ Machinist Apprentice (January -July ) San Marcos, TX Naaman Forest High School (May ) Garland, TX
Activities Texas Department of Social Services Volunteer ~ - ~ Longview, TX Meals on Wheels Volunteer ~ ~ Dallas, TX
References available upon request