Senior Relationship banker

Posted on: 2009-09-03

Jillian Honeycutt 3130 Castle Rock Ln • Garland, TX 75044 Cell 469.579.8342 • Home 214.501.2243 • [email protected] Objective To obtain a career with a company where I will be able to exercise and exhibit my skills gained through relationship management. My organizational, and communication skills set me apart as a prime candidate for this position. Professional Experience Capital One Bank, N.A. Relationship Banker II (May 2006-October 2009) Dallas, TX Promote and sell banking products/services, provide customer service assistance and perform related duties as required to achieve banking office goals. Handle loan requests, applications and processing. Responsible for ensuring compliance of all policies and procedures effecting the day-to-day operations of the banking office. Coordinate daily meetings and activities for my branch office. Follow up with customers on a weekly and monthly basis to ensure customer satisfaction and account management. Also, I have maintained a 100% on all my Mystery Shop Scores. Strategic Fulfillment Group Customer Service Assistant Supervisor (March 2003-May 2006) Big Sandy, TX Began by taking catalog orders from customers and level-1 maintenance. Was promoted to customer service representative within six months time. Handled ordering problems, billing, maintenance, returns/exchanges, clubs, series and subscriptions and focused on the customers needs. Through my proven excellence I was promoted to be the assistant to the supervisor for our outside companies to handle escalated customer service and company issues. United States Navy Aviation Mechanic E1 (July 2002-March 2003) Great Lakes, IL Released due to Entry Level Medical Separation Southwest Dairy Administrative/Clerical Assistant (July 2002-December 2002) Tyler, TX Responsible for assisting the Senior Administrative Assistant, research activities and secretarial work. Daily tasks included, but not limited to, prioritizing incoming correspondence, screened telephone calls, managed electronic and paper files, and coordination of inner-office and inner-local mail. Skills Proficient in Microsoft Office, Power Point, Word, Excel ~ 10 –key/experienced typing skills ~ Strong Organizational and Communication Skills Education Gary Job Corps ~ Machinist Apprentice (January 2002-July 2002) San Marcos, TX Naaman Forest High School (May 2001) Garland, TX Activities Texas Department of Social Services Volunteer ~ 2006-2007 ~ Longview, TX Meals on Wheels Volunteer ~ 2007 ~ Dallas, TX References available upon request